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Old 10-07-2012, 09:29 AM
 
1,804 posts, read 6,364,960 times
Reputation: 1200

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I have really been thinking about this. To Old Navy:Change back to your old store layout. The way it is now reminds me of trying to corral steer.Barnes and Noble - Bring back the comfy chairs (I do know that will never happen and that B&N and the other chain book stores are on their last legs- I'm the OP of the infamous B&N Comfy Chair thread.) To all retailers: train the clerks to be friendly,unobtrusively. I do not want a disembodied yelled out greeting the second I walk into the store. If we are within normal greeting range ok, but otherwise no. I am typing from the phone please excuse typos.
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Old 10-07-2012, 10:05 PM
 
Location: East of Seattle since 1992, originally from SF Bay Area
30,918 posts, read 56,372,491 times
Reputation: 32989
I probably do 80% of my shopping online, don't have to worry about people that are not making enough to care about customer service. I think not only B & N but also paper books are on the way out. Digital downloads are so much more convenient, now even the library
is doing them.
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