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View Poll Results: Should a Company except broken goods during a reasonable amount of time after purchase without havin
Yes, you shouldn't need a service plan to return something that broke the next day 11 91.67%
No, you bought it without a service plan, it's on you even if it breaks the next day. 1 8.33%
Other: Explain 0 0%
Voters: 12. You may not vote on this poll

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Old 12-22-2013, 12:32 PM
 
Location: Blah
4,153 posts, read 8,087,708 times
Reputation: 3068

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I picked up a Galaxy Tab 3 tablet from Best buy and the thing stopped working the next day. So I ran up to Best Buy today to exchange it and the Customer Service rep informed me that they no longer exchange items in store unless you buy the "Serves Protection Plan" for said device. He stated he would return it this one time but in the future I needed to purchase the service protection plan for devices. Otherwise, I would need to contact the manufacturer. I could almost understand if the device stopped working after 6 months but we're talking one day after opening said device. The Service Protection Plan for this particular device was $30.00! Thats about 15% over listed price.

Now for the record, I generally buy Service Protection Plans for our higher priced items like our 2-50" LCD TVs. It's just cheap insurance. I just don't worry about lower end items like $200 Galaxy Tablets. If an electronic device is going to break or not work, it generally does it sooner rather than later and you just take it back. Thus my issue, shouldn't a company accept returns if a device breaks in a reasonable amount of time after purchase? And do so without requiring the customer to purchase a Service Protection Plan?

FYI: I have been a BEST BUY loyalist customer every since the day they first opened a store in my area back home. I have bought computers, TVs, games, even had them install Satellite Radio in my old 93 Mustang. I'm what they consider a Preferred Customer. So it's not like I'm some random disgruntled customer looking to slam Best Buy.

So what say you?
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Old 12-22-2013, 12:42 PM
 
Location: Tyler, TX
15,210 posts, read 18,505,028 times
Reputation: 8057
Your local store is diverging from Best Buy corporate policy.

Return & Exchange Policy - BestBuy

Print and bring the policy with you the next time you have to return something, just in case.
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Old 12-22-2013, 01:36 PM
 
Location: Blah
4,153 posts, read 8,087,708 times
Reputation: 3068
Quote:
Originally Posted by swagger View Post
Your local store is diverging from Best Buy corporate policy.

Return & Exchange Policy - BestBuy

Print and bring the policy with you the next time you have to return something, just in case.
OIC, I thought the company as a whole was changing it's return policy.

Thanks.
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Old 12-24-2013, 11:39 PM
 
2,563 posts, read 2,877,088 times
Reputation: 3498
If that's really the Best Buy policy, then I would never buy anything there again. It's really just that simple.
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Old 12-25-2013, 08:06 AM
 
Location: southwestern PA
20,419 posts, read 38,479,393 times
Reputation: 39090
Quote:
Originally Posted by John7777 View Post
If that's really the Best Buy policy, then I would never buy anything there again. It's really just that simple.
It isn't, so you're okay.
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Old 12-25-2013, 09:58 AM
 
4,232 posts, read 6,187,662 times
Reputation: 10104
I did this last year with a router that crapped the bed after a week. They told me pretty much told me I needed to take the issue up with the manufacturer. I did take it up with the company that made the router and they said to return it to the retailer (Best Buy).

Best Buy wanted to argue until I asked them if they knew what a charge back was.
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Old 12-25-2013, 11:34 PM
 
48,516 posts, read 85,159,839 times
Reputation: 18084
I am kind of natural as its really a manufacturer issue unless the person breaks it. On electronics its always best to know the policy on returns. Wal Mart has a very liberal policy which has spoiled many on manufacturers responsibility of handling it for customer.
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Old 12-26-2013, 12:09 PM
 
Location: Somewhere in northern Alabama
18,614 posts, read 55,547,642 times
Reputation: 32556
State laws generally have a lemon law or something similar to follow the UCC. If you are sold a defective product, you have a set number of days to return it. I would have been less than kind to that Best Buy droid... and I have a voice that can carry enough to handle a crowd of a thousand people without amplification if I want to use it. Everyone in the store would know my dissatisfaction.
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Old 12-28-2013, 02:46 PM
 
48,516 posts, read 85,159,839 times
Reputation: 18084
glad I don't shop where you do. But here you would be seeing a police office and be given a no trespassing notice .Might want to look up lemon laws as all I know govern manufacturers and customers; not sellers.
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Old 12-29-2013, 12:15 AM
 
15,283 posts, read 20,217,391 times
Reputation: 21722
Back in the late 90's I bought an eMachine computer from my local Best Buy. It stopped working one week later and Best Buy refused to exchange it for another one. I had to contact the corporate office in order to get the local store to give me a replacement. As a result of how the local Best Buy location treated me back then, I'd never buy another item there.
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