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Old 12-05-2007, 03:13 PM
 
Location: In a house
21,956 posts, read 21,695,200 times
Reputation: 14931

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Quote:
Originally Posted by nativeDallasite View Post
I try to compliment outstanding service too; Macy's makes it really easy by offering a form on their website. I also once wrote a letter to American Airlines to compliment them on their ground staff and flight crew on a particular flight I took. I never heard anything in response, but hopefully the letters I wrote made it into the employees' personnel files. Outstanding service deserves to be recognized.
I totally agree. To many times it is only the poor service that people notice and report when all to often there is good service that should also be noted. I try to always tell or write a note if someone has gone above and beyond in their service for me. You'd be amazed at how rare this is for people to take out the time to show this appreciation!
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Old 12-05-2007, 03:37 PM
 
5,654 posts, read 17,476,509 times
Reputation: 3996
Yes, I had several customers give kudos to my manager.
And one sweet old lady tried to give me $$ cause I spent an hour looking for a specific bedjacket for her in our stockroom and finally found it for her... what a nice woman.
Makes a difference.
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Old 12-05-2007, 06:50 PM
 
Location: home...finally, home .
8,267 posts, read 18,723,616 times
Reputation: 17856
I try to always tell or write a note if someone has gone above and beyond in their service for me. You'd be amazed at how rare this is for people to take out the time to show this appreciation!

I do the same thing, cyn.
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Old 12-05-2007, 06:59 PM
 
10,702 posts, read 9,671,750 times
Reputation: 16521
Quote:
Originally Posted by nativeDallasite View Post
I try to compliment outstanding service too; Macy's makes it really easy by offering a form on their website. I also once wrote a letter to American Airlines to compliment them on their ground staff and flight crew on a particular flight I took. I never heard anything in response, but hopefully the letters I wrote made it into the employees' personnel files. Outstanding service deserves to be recognized.
I submitted a compliment on a company's website and they replied that they would ensure the employee was told what I wrote and rewarded. I hope they really did that!
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Old 02-16-2008, 11:51 PM
 
135 posts, read 467,295 times
Reputation: 63
I totally agree, more respect is needed for our retail workers. I recently retired from the arena of retail when I finished school,-Food Lion and Staples- lol. I tell you some people are impossible. One defining moment for me was in high school working at Food Lion as a cashier- a grocery chain in the Southeast- and this wretched, dreadful woman yelled at me in a store full of people because I told her she could not come to the Express Lane with two carts full of groceries. She then proceeded to babble about how lazy I was and made a total scene with my manager about how "unbelievably rude I was". Meanwhile, I'm thinking lady, you haven't seen or heard a fraction of what I could say to you, catch me outside of this place. I was a 17 year old high school student at the time and so pissed that I could not yell back. On that day, I vowed to never attempt to berate anyone like that or be "stuck" in such a job that would force me to put up with that sort of crap on a daily basis, I'm not built for it. Again, hats off to retail workers, you certainly have my respect.
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Old 02-18-2008, 09:58 AM
 
5,654 posts, read 17,476,509 times
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charleston: yep - sounds like my experience. There are sick power-tripping individuals who get their jollies out of bullying sales clerks. (Majority of the ones I had run-ins with were older women for some reason.) They think the sales help are "below" them and the management's "customer is always right" will always back up the customer so they get away with it.

People that do this to sales clerks (and have seen it in restaurants too) make me sick.
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Old 02-20-2008, 01:06 AM
 
Location: New Mexico to Texas
4,552 posts, read 13,580,763 times
Reputation: 2136
Quote:
Originally Posted by gardener34 View Post
charleston: yep - sounds like my experience. There are sick power-tripping individuals who get their jollies out of bullying sales clerks. They think the sales help are "below" them and the management's "customer is always right" will always back up the customer so they get away with it.

People that do this to sales clerks (and have seen it in restaurants too) make me sick.
this is exactly how I feel.
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Old 02-20-2008, 08:44 AM
 
Location: Philaburbia
32,850 posts, read 60,979,619 times
Reputation: 54955
Quote:
Originally Posted by GreenMachine View Post
Whole Foods has great employees. Always happy people working there. I think it's because they are paid reasonably well and get benefits. Trader Joes also has great customer service. Never had a bad experience at either of those places.
Those employees likely are very well-trained. They're trained to pay attention to the customer, trained to know where each category of merchandise in the store can be found, trained to count out change correctly, trained to work quickly and efficiently.

Unfortunately, that's an exception to the rule these days.
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Old 02-21-2008, 12:22 AM
 
135 posts, read 467,295 times
Reputation: 63
Default I can relate

Quote:
Originally Posted by gardener34 View Post
charleston: yep - sounds like my experience. There are sick power-tripping individuals who get their jollies out of bullying sales clerks. (Majority of the ones I had run-ins with were older women for some reason.) They think the sales help are "below" them and the management's "customer is always right" will always back up the customer so they get away with it.

People that do this to sales clerks (and have seen it in restaurants too) make me sick.
Definitely true, it's unfortunate that some people project their life issues/problems on random people they encounter-cashiers, people on the highway, etc. I'm glad for those experiences I had working retail, it made me tougher when dealing with the general public, lol. Seriously though, I'm very conscious of how I treat people when I'm a customer because I know what it feels like to have a total stranger try to disrespect you for some trivial reason.

Last edited by Charleston Class; 02-21-2008 at 12:39 AM..
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Old 02-21-2008, 07:14 PM
 
Location: home...finally, home .
8,267 posts, read 18,723,616 times
Reputation: 17856
If anyone has read Nickel and Dimed in America , he or she would never be rude to anyone working in retail. I recommend this book for anyone who believes that working in a retail store is an easy job. It is a heart-breaking account.
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People may not recall what you said to them, but they will always remember how you made them feel .
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