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Old 07-31-2014, 06:01 PM
 
4,749 posts, read 5,586,032 times
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The problem with online shopping and return policies is that sometimes you find in the package of your order that certain items are actually used and returned by previous customers. If the condition is still almost perfect except for sign of use/wear, and is sold out after your order, would you keep or return it--e.g. in case they are shoes? How many people simply would never accept anything tried/used by other customers?
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Old 07-31-2014, 06:26 PM
 
Location: Alexandria, VA
11,599 posts, read 20,756,774 times
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Quote:
Originally Posted by ssww View Post
The problem with online shopping and return policies is that sometimes you find in the package of your order that certain items are actually used and returned by previous customers. If the condition is still almost perfect except for sign of use/wear, and is sold out after your order, would you keep or return it--e.g. in case they are shoes? How many people simply would never accept anything tried/used by other customers?
Contact the seller - "almost perfect, showing signs of wear/use" - isn't new - ask for a discount/credit if they sold the item as New.
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Old 07-31-2014, 07:39 PM
 
Location: East of Seattle since 1992, originally from SF Bay Area
30,829 posts, read 56,199,418 times
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That is not just a problem with online shopping, it happens all the time at retail stores too. Beware of the bubble package that has tape around it.
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Old 08-01-2014, 01:10 PM
 
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If I pay for new and it's not new, it goes back, that includes prostitutes
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Old 08-06-2014, 07:26 PM
 
12,986 posts, read 10,305,453 times
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Quote:
Originally Posted by ssww View Post
The problem with online shopping and return policies is that sometimes you find in the package of your order that certain items are actually used and returned by previous customers. If the condition is still almost perfect except for sign of use/wear, and is sold out after your order, would you keep or return it--e.g. in case they are shoes? How many people simply would never accept anything tried/used by other customers?
If it is really worn, I'd consider returning it.

If there is only negligible wear and tear and it looks like it still has over 90% of its useful life left, I just let it go - life's too short.
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Old 08-09-2014, 01:36 PM
 
Location: 1000 miles from nowhere
549 posts, read 447,892 times
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Quote:
Originally Posted by ncole1 View Post
If it is really worn, I'd consider returning it.

If there is only negligible wear and tear and it looks like it still has over 90% of its useful life left, I just let it go - life's too short.
Today I received a replacement pair of Nine West heels (sooo cute, but run small apparently) and it is evident that someone had previously owned them. I mean the original pair I received carefully placed in the shoe box with a thin strip of cardboard between the shoes, the ankles straps were wrapped with foam, and there was a "stick" inside each shoe to maintain it's shape. Obviously never worn.

The pair I got today however had the straps undone, none of the nice wrapping and had been tossed into the box. NOW. They are not worn, as in, scuffed or dirty (There was a bit of sediment on the soles). But I could see, clearly, that they were not a brand spanking new pair. I won't be returning them since they fit perfectly and are super adorable and were the last ones in the size I need! But- I had read this thread earlier and just wanted to add my anecdote. It is kind of annoying to receive them (and paying the same price) not packaged as nicely as brand new and knowing that someone else's feet were shoved in there...although going to the shoe store may result in the same. Well, I am happy they are not scuffed or yucky
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Old 08-09-2014, 01:42 PM
 
Location: Bella Vista, Ark
73,203 posts, read 85,405,168 times
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Quote:
Originally Posted by ssww View Post
The problem with online shopping and return policies is that sometimes you find in the package of your order that certain items are actually used and returned by previous customers. If the condition is still almost perfect except for sign of use/wear, and is sold out after your order, would you keep or return it--e.g. in case they are shoes? How many people simply would never accept anything tried/used by other customers?
What makes you know they have been used? If the soles are scuffed, I would probably return them, but if they had simply appeared to be purchased, tried on and then returned, no big deal. The same as I would not hesitate to buy a display model of something. Some people would be bothered by this, I am just not one to get to upset over things like this. We once bought a computer that had really been used. No, it wasn't on line, it was from the computer store. It took us awhile to realize it: seems there was more stuff stored in it than we could have stored in 5 years. Now, that really ticked us off but it was too late to do much about it.
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Old 08-09-2014, 01:46 PM
 
Location: Terra
208 posts, read 522,594 times
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It doesn't phase me that an item has been used by others before. I shop at thrift stores often, and one would be hard-pressed to find brand new items. That said, I understand there is a difference if you're buying something marked as new, but the item is not exactly new. This has happened to me before - I ordered a really cute sweater online, and it was absolutely the last one left of my size. It came to me wrapped, but I can tell it had been returned. Given that I had really wanted it, that it was the last one, and that in the grand scheme of things it was only $15, I kept it. The time I would've spent trying to return the sweater and the discount I might or might not have received weren't worth it to me.
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Old 08-10-2014, 12:03 AM
 
Location: Out there somewhere...a traveling man.
40,062 posts, read 48,942,384 times
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If I paid for new then I expect new. If I want used I go to a resale store.
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Old 08-10-2014, 12:23 PM
 
Location: Tyler, TX
15,209 posts, read 18,487,531 times
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Opened & returned != Used

not every new item you buy will be factory sealed with the China smog still trapped in the box. Sometimes someone will have opened that box before you did, but that doesn't render the item "used."

When you shop for a new car, do you refuse to buy the car you test drove because it is now "used"?
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