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Old 09-23-2014, 10:34 AM
 
1 posts, read 950 times
Reputation: 10

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“My experience with Coleman Furniture has been a nightmare. I was excited to order a leather sectional from Coleman Furniture in June 2014 because I was saving money. Delivery time was about 3 weeks from placing the order so everything seemed to be going good. My sectional was delivered in the first part of July and that is when my horror story begins. Each and every piece of the sectional was damaged, mostly upholstery tears and rips but there was also a mechanical problem with one of the power reclining pieces. I immediately called Coleman Furniture and they advised me to refuse shipment. They also required that the furniture that was sent back to the moving company be repaired for me and not replaced with undamaged furniture. I was disappointed in this policy since I had ordered new, undamaged furniture but they assured me it would be like factory new. It took numerous calls, emails, and a lot of stress to get the furniture redeliveried to me 2 1/2 months later. They had assured me that the furniture was repaired and like new. That was not the case. Each piece that came off the delivery truck was still damaged, some with even more damage than before. The mechanical problem with the recliner was the same as before. I once again refused shipment. I am frustrated with this company because even after all these problems, they still refuse to refund my money. I am still without furniture and it is the end of September. This has been a horrible experience. Do not take any chances ordering from this company. It is not worth the any amount of savings. Coleman Furniture has been the absolute worst company I have ever dealt with. BEWARE!!”
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Old 09-23-2014, 12:52 PM
 
10,752 posts, read 17,999,763 times
Reputation: 10244
How is the product being damaged during shipping Coleman's fault or responsibility?
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Old 09-23-2014, 01:17 PM
 
3,450 posts, read 3,720,416 times
Reputation: 4360
Why would anyone buy furniture online? I prefer to give furniture a test before buying. How will you know if the couch is comfortable? Is the mattress to soft or hard? Are the chairs sturdy?
You can't know when buying online.
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Old 09-23-2014, 02:52 PM
 
Location: southwestern PA
20,419 posts, read 38,417,475 times
Reputation: 39080
nice C&P

Coleman Furniture - BUYER BEWARE! Worst company to buy from! Review 537584 Sep 23, Leather Sectional @ Pissed Consumer
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Old 09-23-2014, 02:56 PM
 
10,752 posts, read 17,999,763 times
Reputation: 10244
Quote:
Originally Posted by Pitt Chick View Post
nice C&P[/url]
Seems their sole purpose is to get their complaint on as many sites as possible, will probably never post here again.
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