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Old 09-27-2014, 06:36 AM
 
Location: Currently living in Reddit
5,655 posts, read 5,803,659 times
Reputation: 7285

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Unless you're one of those 1% of "returnaholics", why do you care about this?

It's smart business to ban these people. The people who consistently return goods are taking advantage of the system and the rest of us pay for it. Just a fact of life that some people really suck and I'm glad those people are getting inconvenienced for being sucky humans.
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Old 09-27-2014, 02:05 PM
 
4,749 posts, read 5,586,032 times
Reputation: 2329
There is nothing wrong (and I can well understand) that sellers want to discourage customers who make too many returns (not to mention those returning used items). But then why do the sellers claim "satisfaction guaranteed" and "if for any reason you are not satisfied, return it and no question asked", blah, blah? Isn't it to mislead and trap customers? If they didn't make such claims, I think many customers may not have returned so many. And if the seller makes it clear that there is a upper limit for returns, such as if you returned half, or whatever %, of total items you purchased, then the customers will not make excessive returns, either.

I think the actual issue here is not customers making too many returns (the policy tell them it's OK). The issue is really: sellers deliberately mislead customers and create a false impression that they don't need to worry anything about making returns. It's a way to attract buyers, but a lie, really.

p.s. No, I'm not those 1% "returnaholics".
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Old 09-27-2014, 06:06 PM
 
Location: A Yankee in northeast TN
11,097 posts, read 14,788,486 times
Reputation: 25320
Quote:
Originally Posted by ssww View Post
But then why do the sellers claim "satisfaction guaranteed" and "if for any reason you are not satisfied, return it and no question asked", blah, blah? Isn't it to mislead and trap customers?
No it's not a trap. Think of it this way...it's supposed to assure satisfaction with the way the product is meant to work, not satisfaction with a choice the consumer made that they later changed their mind about.

If you buy a sleeping pill and it doesn't work for you then bring it back. The 'delicious' new desert you bought tastes awful to you after the the first bite, bring it back. Buttons falling off after one wash, bring it back. Item does not perform satisfactorily.

If you bought a coffee maker and used it, then decided you'd rather have it in black instead of red, or that you need a 12 cup maker instead of a six cup maker that's not dissatisfaction with the product, that's dissatisfaction with your own choice.
Retailers shouldn't have to eat returns because of stuff like that.
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Old 09-28-2014, 09:08 PM
 
Location: Kaneohe, Hawaii
5 posts, read 6,277 times
Reputation: 24
I run and own an Online Retail and it can be very hard. I do not have a satisfaction guarantee though I do have a return for any mistakes that My store has done of course and communication is key. If they are not satisfied, i do want to know why and possibly make it right. I am a family run small business and everything counts though at the same time I did choose to do this and take the good with the bad.

Being in Hawaii, shipping can be a killer.

Tony K.
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Old 09-30-2014, 03:19 PM
 
Location: Mesa
4,109 posts, read 8,814,246 times
Reputation: 3648
Quote:
Originally Posted by ssww View Post
There is nothing wrong (and I can well understand) that sellers want to discourage customers who make too many returns (not to mention those returning used items). But then why do the sellers claim "satisfaction guaranteed" and "if for any reason you are not satisfied, return it and no question asked", blah, blah? Isn't it to mislead and trap customers? If they didn't make such claims, I think many customers may not have returned so many. And if the seller makes it clear that there is a upper limit for returns, such as if you returned half, or whatever %, of total items you purchased, then the customers will not make excessive returns, either.

I think the actual issue here is not customers making too many returns (the policy tell them it's OK). The issue is really: sellers deliberately mislead customers and create a false impression that they don't need to worry anything about making returns. It's a way to attract buyers, but a lie, really.

p.s. No, I'm not those 1% "returnaholics".
If you have a customer who just can't be satisfied (ie., serial returner), then you DO want to ban them. Their very nature makes it impossible for you, the seller, to meet your guarantee of "satisfaction".
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Old 09-30-2014, 03:20 PM
 
Location: NYC
13,750 posts, read 9,270,501 times
Reputation: 15211
Blame Amazon.
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Old 10-01-2014, 10:09 PM
 
4,749 posts, read 5,586,032 times
Reputation: 2329
My question is, again: why don't sellers just make it clear on their website, what is the maximum return rate accepted? If it is a very generous limit (which often is), then what's the worry? You still retain the "good" customers, and at the same time discourage "bad" ones, and can ban the unacceptable ones by pointing at your clear policy.
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Old 10-01-2014, 10:54 PM
 
Location: Diaspora
21,540 posts, read 24,664,736 times
Reputation: 8929
Quote:
Originally Posted by ssww View Post
My question is, again: why don't sellers just make it clear on their website, what is the maximum return rate accepted?
Why don't you show us "one" store front retailer that does.
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Old 10-01-2014, 10:57 PM
 
4,749 posts, read 5,586,032 times
Reputation: 2329
That's my question, man. Why don't stores do so?
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Old 10-01-2014, 11:53 PM
 
Location: Out there somewhere...a traveling man.
40,062 posts, read 48,942,384 times
Reputation: 112081
Because every return idiot would be ordering and returning items until they hit the limit. Costs too much time and money to deal with it.
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