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Old 09-25-2014, 05:23 PM
 
4,749 posts, read 5,586,032 times
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I stumbled upon the customer reviews of an online seller, and interestingly among other there were a number of complaints from former customers saying they were banned from future ordering because they had made too many returns. How can they ban them since the seller only "know" their customers by their email addresses, which could change (they could always register a new account)? And how do sellers decide what's too many? Does it have to do with the return dollar amount or number of items? Even ocal department stores (esp. the large ones) have mountains of returns, not to mention online sellers selling shoes, clothing with the "satisfaction guarantee"?
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Old 09-25-2014, 05:35 PM
 
151 posts, read 149,926 times
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Yes! And let me tell you, my wife is very upset by the news. (Cause buying and, then, returning lots of stuff is one of life's little joys!)




('They' know you by your electronic money transfer card numbers.)
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Old 09-25-2014, 06:49 PM
 
48,516 posts, read 85,072,495 times
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They can do what they want. Method of payments unless cash is traceable. Use a computer; that is too identifiable.
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Old 09-25-2014, 08:36 PM
 
4,749 posts, read 5,586,032 times
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Sellers actually go to that length to disallow someone to buy?
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Old 09-26-2014, 01:19 AM
 
Location: Out there somewhere...a traveling man.
40,062 posts, read 48,942,384 times
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Many stores do this, it cost's them money for people trying out stuff and then returning it and not able to sell it new or even used if it's damaged goods.
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Old 09-26-2014, 06:00 AM
 
Location: Diaspora
21,540 posts, read 24,664,736 times
Reputation: 8929
Quote:
Originally Posted by ssww View Post
Sellers actually go to that length to disallow someone to buy?
Its really not that much of of a length to go through using today's software filters. One can be traced by email, address, credit card, IP,etc. You would have to go through more lengths then they would. Blacklisting a customer is usually based on quantity of returns. Keep in mind that this is an extension of the restock fee that was started decades ago which was an extension of "free rental return" lists that were kept by stores.
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Old 09-26-2014, 03:38 PM
 
4,749 posts, read 5,586,032 times
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Then they shouldn't have said "Satisfaction guaranteed" or similar words.
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Old 09-27-2014, 01:18 AM
 
Location: Mesa
4,109 posts, read 8,814,246 times
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Quote:
Originally Posted by ssww View Post
Sellers actually go to that length to disallow someone to buy?
Yes, we do.

Many of us are small businesses and we can't afford serial returners as buyers. Returns cost money, and depending on what was returned when, it may be a loss after the return.
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Old 09-27-2014, 01:46 AM
Status: "Enjoying life..." (set 7 days ago)
 
Location: San Antonio/Houston/Tricity
39,788 posts, read 57,659,871 times
Reputation: 93568
I don't blame those sellers at all! I know people who would order things, use once and return. Some of my coworkers made it a habit to show at work wearing trendy and often expensive clothes, ONCE, and then return next day to the sellers.
Shopaholics and returnaholics take an advantage of free shipping, that cost retailers billions in loss. Not only that, returned items can't be sold as new anymore, the price must be reduces - another loss.
Frequent returns to online stores can get shoppers banned | News - Home

Large retail stores have had issues with organized crime and chronic returners over the years. Individuals have come up with some pretty elaborate schemes, such as switching UPC codes and purchasing an expensive item for much cheaper. Then, they switch the UPC codes back again and return the item without a receipt, receiving the original price in store credit and selling that credit online.
http://www.dailytech.com/Retail+Stor...ticle33162.htm

I understand (rare) returns because item don't fit, or is different than expected, or damaged - but use something and return - that's wrong. Sadly lots of people do that, because free returning shipping policy allowed it.
That is about to change, and right so.
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Last edited by elnina; 09-27-2014 at 01:59 AM..
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Old 09-27-2014, 01:49 AM
 
Location: Out there somewhere...a traveling man.
40,062 posts, read 48,942,384 times
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Quote:
Originally Posted by ssww View Post
Then they shouldn't have said "Satisfaction guaranteed" or similar words.
Read....
Are You A Returnaholic?
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