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Old 10-11-2014, 10:41 PM
917 posts, read 1,085,618 times
Reputation: 946


Has anyone dealt with a Kohls customer service rep? I placed an order and about 3 hours later I saw the email confirmation and the zip code was incorrect on the shipping address. (My fault it was a typo). The rep (clearly NOT in the US since I couldnt understand her) said they couldnt change it. The zip is in the same city (going to a PO BOX). Anyone know what can happen? Any way I can still get it even if it's the wrong zip? This was a gift and the whole return process is going to take too long for me to get it in time...

Any way I can reach the distribution center its coming out of?

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Old 10-12-2014, 10:51 AM
Location: Cary NC
1,052 posts, read 1,464,928 times
Reputation: 2443
Maybe try again and get another rep I've called before and they were very efficient not for the same problem you have though so could be different good luck!
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