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Old 12-03-2014, 10:39 PM
 
Location: Somewhere in America
12,304 posts, read 11,049,382 times
Reputation: 20569

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Quote:
Originally Posted by Timm View Post
For a store that's in the business of making money, that's a pretty short-sighted attitude. I would think in the long run the store would make more money by keeping a good steady customer than by getting the ten cents. They won the battle for the dime, but lost the war. Except they didn't even win the battle for the dime, they just sold him a less expensive cup that day and lost him as a customer forever.

If the store has corporate policies that prevent someone from spending a dime to keep a customer, and would fire a cashier for letting a good customer slide on a dime, that just reinforces my belief that this isn't a store that deserves the op's business. If it were my store, the cashier's job would be in jeopardy if he didn't let the dime slide. It's just a matter of which kind of business you want to frequent, and from the business' viewpoint which kind of business you want to run.

Whether I was the customer, cashier, or business owner in that situation I believe the right way to handle it would be to let it slide. If it happened every day, well that would be another thing. But a one-time thing with a good customer? In my opinion they blew it. I think it would have been in the best interests of everybody involved to let him slide.
Welcome to corporate America! This isn't anything new. Things have been this way for decades.
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Old 12-03-2014, 10:58 PM
 
8 posts, read 5,202 times
Reputation: 23
The owner may be one of those very hardnosed types. I have heard of workers fired for covering part of a friend's purchase and the owner saw them on camera putting the money in the till. Doesn't make sense but if his boss was that way then maybe he felt he couldn't take the chance.
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Old 12-04-2014, 02:57 AM
 
35,115 posts, read 42,534,702 times
Reputation: 30481
Quote:
Originally Posted by Tlyna52 View Post
The owner may be one of those very hardnosed types. I have heard of workers fired for covering part of a friend's purchase and the owner saw them on camera putting the money in the till. Doesn't make sense but if his boss was that way then maybe he felt he couldn't take the chance.
Thats not quite whats happening in my case,i was 10 cents short after they unexpectedly raised the price on a cup of coffee over the weekend,no one is trying to profit from the situation,its a deferred dime till tomorrow..
If i found some one in my employ losing one of my valued regular customers over a dime i;d be irate and read him the riot act for being so shortsighted. If i noticed an employee letting a dime slide to retain a regular customer i'd praise his good judgement and let the rest of the employees know that this act defines good customer relations.
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Old 12-04-2014, 03:06 AM
 
Location: Moku Nui, Hawaii
9,961 posts, read 19,284,469 times
Reputation: 9020
I occasionally work in a small shop and there's a tray full of pennies and small change by the cash register. We routinely take a few cents out of there for various purposes - such as covering a customer when they are a few cents short. And customers routinely put a few cents in there now and then when they get pennies or other small change they don't want to carry around. Not that anyone particularly cares if the cash drawer comes out plus or minus a little bit. We don't usually count the change in the drawer, anyway, just the bills. But, we aren't owned by a corporation and trust the cashiers and customers to behave themselves.
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Old 12-04-2014, 05:17 AM
 
35,115 posts, read 42,534,702 times
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No tray of change at this store just a Shriners donation box for sick kids, Usually if i get returned change i put it in the box.
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Old 12-04-2014, 06:47 AM
 
Location: Florida
20,511 posts, read 20,503,721 times
Reputation: 24347
Quote:
Originally Posted by Pruzhany View Post
fyi

Many of the franchises or corporate owned ones count cups, so if one is even thrown away it has to be accounted for. Also what you stated is a fireable offence as it's seen as theft. Thus only a Manager may make that decision.
If the guy was worried about accounting for a dime, how do you think he accounted for a thrown away, unpaid for cup?
There were plenty of options the guy had in order to keep a good customer but even if shorting the register was the one he chose, does anybody really believe a good employee would be fired over a 10 cent shortage one day? Really???
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Old 12-04-2014, 07:29 AM
 
769 posts, read 653,660 times
Reputation: 1492
Quote:
Originally Posted by jambo101 View Post
I've been going to this convenience store/gas bar for a couple of years. i generally stop in at 5am before going to the gymn, always get a large coffee, and sometimes a muffin and fill up both my cars there once a week, today as i only wanted coffee i just brought the $2 with me, evidently their price for coffee went up 10 cents over the weekend leaving me 10 cents short, i said i'll pay you the extra 10 cents tomorrow,i was astounded when the usual cash person said i cant do that as my cash wont balance out at the end of the day , really?
I ended up getting a small coffee instead of a big one, but really felt like my patronage to this store wasnt even worth 10 cents

OK, almost all the customers, unless this gas station is off a desert highway, rather than in the burbs, are "long time customers"

everyone who lives near it, goes there, so you are in now way special for going their twice a week, they don't owe you anything for that.

don't like it, what are you going to do, drive 2 miles out of the way for a coffee at the other gas station ?

On the other hand, I was at my local ace hardware, and buying a few washers and bolts with cash,

I was 7 cents short, and started grabbing the pennies out of the blue " take a penny give a penny" when the old cashier said "don't do that!" only 1 penny .

I broke another dollar, and had 83 cents in change, put ALL the change in there, when he said that's too much, i shouted " maybe someone can use it ! like more than one cent! "
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Old 12-04-2014, 09:15 AM
 
819 posts, read 1,035,550 times
Reputation: 958
Quote:
Originally Posted by Keim View Post
You have certainly spent more than a dimes worth of time on this thread whining.
His time is obviously not very valuable, which is probably why he's so hell bent on taking his massive weekly spend to a gas station who will appreciate him more. He sounds like the kind of person who plays the penny slots in Vegas and is 'shocked and appalled' when the casino host won't give him the time of day.
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Old 12-04-2014, 10:00 AM
Status: "MAAA-Make America American Again!" (set 5 days ago)
 
Location: City Data Land
15,437 posts, read 8,958,787 times
Reputation: 30603
I just noticed OP said he/she would get a muffin on the way to the gym. On those days, the entire workout goes down the drain in ten bites of fat and sugar
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Old 12-04-2014, 10:14 AM
 
35,115 posts, read 42,534,702 times
Reputation: 30481
Quote:
Originally Posted by Scooby Snacks View Post
I just noticed OP said he/she would get a muffin on the way to the gym. On those days, the entire workout goes down the drain in ten bites of fat and sugar
At 68 yrs old the gymn is more about the social aspects than becoming slim and trim,sitting around yakking with a bunch of old geezers in the gymn for a few hours everyday beats sitting with the geezer crowd at the mall food court, so the occasional muffin isnt really that relevant.
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