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It's stressing out some of my co-workers who said they have to rush their bathroom breaks or to get a sip of water, so I beg to differ. Plus, the productivity results get printed out and tacked to the breakroom wall, with our NAMES on it!
Bathroom breaks should be done on lunch breaks or 15 minute breaks, not while customers are in line or being checked out. If they are done when they are supposed to be done, it does not affect how quickly a cashier rings up a customer.
If you are doing your job correctly, then your productivity results will reflect that. Who cares if everyone sees that you are able to do your job? If you're not able to, then its probably time to either ask for more training or find another job.
Location: Removing a snake out of the neighbor's washing machine
3,095 posts, read 2,038,399 times
Reputation: 2305
Quote:
Originally Posted by Sundaydrive00
Bathroom breaks should be done on lunch breaks or 15 minute breaks, not while customers are in line or being checked out. If they are done when they are supposed to be done, it does not affect how quickly a cashier rings up a customer.
If you are doing your job correctly, then your productivity results will reflect that. Who cares if everyone sees that you are able to do your job? If you're not able to, then its probably time to either ask for more training or find another job.
Let me ask you something: Ever work as a cashier or other role in a retail store?
When that happens, look for a manager, and tell them what happened.
Ask that manager what he/she can do for the other customers waiting in the same line. Also ask that manager what the cashier needs to do when that happens.
That customer had a lot of nerve to do what she did.
The cashier should've suspended the order and moved on to the next customer.
It's stressing out some of my co-workers who said they have to rush their bathroom breaks or to get a sip of water, so I beg to differ. Plus, the productivity results get printed out and tacked to the breakroom wall, with our NAMES on it!
I'm glad I don't work for that company. They don't do that kind of stuff to us. I can find out, any time of day, what my productivity is on my register. They used to give us tiny stickers with our monthly averages on them but I never kept mine. Certainly nobody has to "rush their bathroom breaks" or anything like that.
The cashier should've suspended the order and moved on to the next customer.
A manager would have to come and over ride it but that only takes a minute. I would have done exactly that with a customer like that. I have never seen such a thing happen and hope I never do! That's about the max of rudeness.
Let me ask you something: Ever work as a cashier or other role in a retail store?
I do, and she's right about the bathroom breaks.
The productivity reports can be taken as a positive or a negative, depending on how the mgt team presents it. They shouldn't be using it to embarrass or demean employees.
Location: Removing a snake out of the neighbor's washing machine
3,095 posts, read 2,038,399 times
Reputation: 2305
Quote:
Originally Posted by Sundaydrive00
Yes, I worked as a cashier.
Me too, 30 years ago, when we just did our jobs, and followed procedure. No productivity tracking aoftware unjustly comparing part-timers to full-timers, none of that nonsense. Because evntually you know where tracking leads: To 'reassessment of staffing needs'.
Me too, 30 years ago, when we just did our jobs, and followed procedure. No productivity tracking aoftware unjustly comparing part-timers to full-timers, none of that nonsense. Because evntually you know where tracking leads: To 'reassessment of staffing needs'.
Well yeah, if a cashier isn't being productive then there should be some reassessing. Why keep an employee in a job they can't do?
I don't get how you think it unfairly compares part timers to full timers. Its based on the average time each individual customer spent at the register. If you are doing your job correctly, you'll be just as productive with 100 customers as you are with 1,000 customers.
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