U.S. CitiesCity-Data Forum Index
Go Back   City-Data Forum > General Forums > Shopping and Consumer Products
 [Register]
Please register to participate in our discussions with 2 million other members - it's free and quick! Some forums can only be seen by registered members. After you create your account, you'll be able to customize options and access all our 15,000 new posts/day with fewer ads.
View detailed profile (Advanced) or search
site with Google Custom Search

Search Forums  (Advanced)
 
Old 02-19-2015, 08:48 AM
 
Location: Wartrace,TN
5,818 posts, read 9,210,584 times
Reputation: 11583

Advertisements

I recently made a purchase at Krogers grocery. I used my visa card and swiped it once and something happened (according to the clerk) and she went through the motions of voiding it. She asked me to swipe the card a second time and I thought it was taken care of. I just looked at my statement and I was charged twice for the item.

I saved the receipt just in case. Should I dispute it with my credit card or go down to the store and dispute it?
Reply With Quote Quick reply to this message

 
Old 02-19-2015, 09:40 AM
 
Location: Alexandria, VA
11,605 posts, read 20,763,655 times
Reputation: 16977
Go to the store, if they won't resolve it, THEN contact cc co.
Reply With Quote Quick reply to this message
 
Old 02-19-2015, 10:09 AM
 
Location: Wartrace,TN
5,818 posts, read 9,210,584 times
Reputation: 11583
Quote:
Originally Posted by Flamingo13 View Post
Go to the store, if they won't resolve it, THEN contact cc co.
I appreciate the advice. I wasn't sure which would be the best way to approach it.
Reply With Quote Quick reply to this message
 
Old 02-19-2015, 01:16 PM
 
9,564 posts, read 12,505,425 times
Reputation: 15027
Yep, Kroger is very good about these things. If you are contesting based on your monthly credit card statement, they may need to "verify" the mistake before issuing a credit but since you also have the receipt, the store manager's do have the authority to issue the credit if the evidence clearly shows it was their error. As and FYI, jokingly ask the manager if you get a free cake from the bakery for this; and don;t be surprise if they say sure grab one! (at least that's what happened to me when a mistake like this was made a year ago)
Reply With Quote Quick reply to this message
 
Old 02-19-2015, 05:25 PM
 
Location: Wartrace,TN
5,818 posts, read 9,210,584 times
Reputation: 11583
I have to hand it to Kroger. No hassle at all resolving the problem. The customer service desk clerk was great and the manager made an instant decision to correct the problem. This is the Shelbyville, TN store. I am a happy customer.

Last edited by Wartrace; 02-19-2015 at 06:36 PM..
Reply With Quote Quick reply to this message
 
Old 02-20-2015, 10:01 PM
 
1,156 posts, read 1,669,322 times
Reputation: 2124
Most stores that I know of will happily remedy the issue if it is a problem on their end. Had this happen a couple years ago at a local shop here in town, when I asked about it the manager told me to give her a few hours to look into it. Not even an hour later I got called back to the shop to get my money back.
Reply With Quote Quick reply to this message
 
Old 02-20-2015, 10:04 PM
 
Location: Denver CO
21,793 posts, read 12,468,457 times
Reputation: 33542
Glad it was an easy fix! I once had a store call me because I wasn't paying attention and had foolishly signed a receipt with an extra 0 at the end - $1100 instead of $110. They noticed and didn't even wait for me to figure it out when I saw my statement. They did a credit and then called me to let me know it was all taken care of.

It's nice to read another example of good customer service not being a lost art!
Reply With Quote Quick reply to this message
 
Old 02-21-2015, 11:38 PM
 
Location: Mexifornia
995 posts, read 814,262 times
Reputation: 1042
Did the manager comp you a cake?
Reply With Quote Quick reply to this message
 
Old 02-23-2015, 08:54 AM
 
Location: Charlotte. Or Detroit.
1,455 posts, read 3,688,667 times
Reputation: 3269
I love cake.
Reply With Quote Quick reply to this message
 
Old 02-23-2015, 09:03 AM
 
Location: Tyler, TX
15,209 posts, read 18,490,079 times
Reputation: 8052
Filing a dispute is ALWAYS the last option. Never, ever, ever do that without first communicating with the merchant. 99% of the time, an honest mistake was made or there was some sort of misunderstanding, and the problem can be rectified quickly, easily and in a friendly manner.

Filing a dispute is signaling to the merchant that you think they did something dishonest, and by not talking to them first, you're telling them that you don't even trust them enough to talk about it before you dispute the charge.

Chargebacks also hurt merchants pretty badly, from a risk standpoint. It's harder for them to get a merchant account and the costs are higher when there are a bunch of chargebacks on their record.
Reply With Quote Quick reply to this message
Please register to post and access all features of our very popular forum. It is free and quick. Over $68,000 in prizes has already been given out to active posters on our forum. Additional giveaways are planned.

Detailed information about all U.S. cities, counties, and zip codes on our site: City-data.com.


Reply
Please update this thread with any new information or opinions. This open thread is still read by thousands of people, so we encourage all additional points of view.

Quick Reply
Message:

Over $104,000 in prizes was already given out to active posters on our forum and additional giveaways are planned!

Go Back   City-Data Forum > General Forums > Shopping and Consumer Products
Follow City-Data.com founder on our Forum or

All times are GMT -6. The time now is 09:20 AM.

© 2005-2019, Advameg, Inc. · Please obey Forum Rules · Terms of Use and Privacy Policy · Bug Bounty

City-Data.com - Archive 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35 - Top