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Old 08-26-2015, 07:44 AM
KPB
 
1,474 posts, read 979,144 times
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Quote:
Originally Posted by bentlebee View Post
I don't know about the time frame that has been elapsed but other than that Home Depot is very easy to return items IF you have paid by credit card as they can track the sale back to the card and refund the same card.

If you don't have the card the rules may be different and usually they refund for the lowest sold price.
Your rite on most items but this floor was most likely a "special order" so they won't take it back.
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Old 08-26-2015, 08:17 AM
 
4,586 posts, read 4,714,423 times
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Quote:
Originally Posted by KPB View Post
Your rite on most items but this floor was most likely a "special order" so they won't take it back.
It was NOT a special order. We walked into the store, put the # of boxes we needed on that flatbed cart, checked out using a debit card. We never ordered anything "special order" in our lives! It was a stocked item.
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Old 08-26-2015, 10:33 AM
 
4,924 posts, read 3,581,300 times
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Quote:
Originally Posted by PhotoProIP View Post
It was NOT a special order. We walked into the store, put the # of boxes we needed on that flatbed cart, checked out using a debit card. We never ordered anything "special order" in our lives! It was a stocked item.
Maybe you can talk to a carpeting guy and you can barter. If the store wont take them back you are most likely not going to get full value,what it boils down to is the only people that will give you your money back is HD, anywhere else you going to have to make it worth their risk, which is buying a product from a private seller with no return policy or 100% certainty of the quality.
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Old 08-26-2015, 02:35 PM
 
Location: Diaspora
21,540 posts, read 24,681,268 times
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Quote:
Originally Posted by PhotoProIP View Post
I can't, apparently you can't return items to a different Home Depot than the one you bought from. They don't even have access to the receipts at a diff store! (So weird).
Actually one can return any item (not special order) to any HD. The bar code on the bottom of the receipt contains the date of purchase as part of the code. Thus once one passes their liberal 90 days return window, their register screen refuses the return. No company has a unlimited return policy. No store manager is going to take a chance of writing off $1000 no matter how you tell him it was stored for the past year (once it's acclimated to your environment, it does not mean it re-acclimate to theirs and thus not returnable).
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Old 08-26-2015, 02:41 PM
 
Location: Diaspora
21,540 posts, read 24,681,268 times
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Quote:
Originally Posted by Annie of Oldsmar View Post
I agree with Irish. If the local store refuses contact corporate and see if you get at least a store credit.

It has always been my belief HD caters to contractors, Lowes caters to individuals. For all of you looking to move here keep this in mind.
Store credit is the same as refunding the item, just not for cash. OP has waited in excess of 8 months and the wood has gone through multiple seasons sitting in someone's home. Would you purchase it if you knew it sat for over 8 months and there was a possibility it would curl or buckle after you put it down? I doubt it.
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Old 08-29-2015, 12:05 PM
 
Location: A Yankee in northeast TN
11,170 posts, read 14,808,380 times
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Quote:
Originally Posted by PhotoProIP View Post
Not likely; we're doing carpet and taking out the one we already put in. In this type of house, wood floors upstairs really doesn't work. It works in "theory" and "beauty" but not much else.


You know, I would take it as a "lesson" if we lived in the 60's and the technology to trace a purchase was missing. Now, not so much. Something brand new and unopened cannot be sold for nothing.
And people wonder why prices are high... You can't keep stuff that long and expect to return it for full price, what is the store supposed to do with it? Even if they could sell it (unlikely) it would probably be at a deep discount.
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Old 08-31-2015, 10:42 PM
 
Location: Out there somewhere...a traveling man.
40,074 posts, read 48,974,742 times
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If it's now a discontinued item/style they generally won't do a refund. If it's a current item we were told by local HD there was a 90 day limit on refunds or exchanges.
If they let one person return an item then they would have to let everyone return items a year old, then they'd also have to change their policy.
OP you'd might want to try a consignment deal with a used supply store.
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