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Old 10-18-2015, 10:29 PM
 
Location: Buckeye, AZ
28,069 posts, read 16,329,186 times
Reputation: 10080

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Quote:
Originally Posted by thegreenflute334 View Post
Are you serious? It really depends what kind of Samsung employee you were talking with- but mainly, what kid of job he had. How do you know he wasn't dealing with inventory for Black Friday for November and THOUGHT every store was saturated with the item you are talking about?

A vendor is in the complete dark with any store inventory. ( I'll trade your Best Buy experience for the lousy experience I had with Wal-Mart, today)
I've had bad experience returning items at Walmart of late. They need the receipt everything now even if it is a product defect.
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Old 10-18-2015, 10:37 PM
 
Location: NW AR
2,438 posts, read 2,222,109 times
Reputation: 2265
Quote:
Originally Posted by mkpunk View Post
I've had bad experience returning items at Walmart of late. They need the receipt everything now even if it is a product defect.
Well, not to throw your thread off topic but you need to return it before 30 days, even with a receipt and even if it's still in the box. The 90 day policy, that's written on the board in BIG BLACK LETTERS in customer service dept is complete BS when it comes to home appliances and Wal-Mart.

There is no difference in J Blow's Garage Sale and Wal-Mart anymore. They ( Wal-Mart) better get it together or they are gonna' loose big-time this fall season and that ain't no joke.
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Old 10-18-2015, 11:20 PM
 
Location: Buckeye, AZ
28,069 posts, read 16,329,186 times
Reputation: 10080
Quote:
Originally Posted by thegreenflute334 View Post
Well, not to throw your thread off topic but you need to return it before 30 days, even with a receipt and even if it's still in the box. The 90 day policy, that's written on the board in BIG BLACK LETTERS in customer service dept is complete BS when it comes to home appliances and Wal-Mart.

There is no difference in J Blow's Garage Sale and Wal-Mart anymore. They ( Wal-Mart) better get it together or they are gonna' loose big-time this fall season and that ain't no joke.
But the reason I returned it wasn't because it simply didn't fit, didn't like it, buyer's remorse or some aesthetic issue with the clothing. These were CLEAR defects which fall under a different issue than aesthetic returns. One was a Starter dri-star performance shirt that I got for my security work and after its first washing the stitching came out and the sleeve was rendered useless. Another shirt that was a clearance item that I got wore once and when I had it in like colors came out looking acid wash with "bleach-like stains." You can't tell me that I am being unreasonable wanting a return on those (as the workout shirt is now out of season and the other was clearance) Oh and before anyone asks, Walmart don't have a clear clearance specific no-return policy like say Hot Topic has.
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Old 10-18-2015, 11:35 PM
 
Location: Diaspora
21,540 posts, read 24,681,268 times
Reputation: 8930
Quote:
Originally Posted by mkpunk View Post
Previously that has worked. This stocking issue however is a big problem. Why would I shop there if I am unsure if they have the product I am looking for there?
This is why one would pay online and then choose the pick up in the store option even if one is unsure if one wants it. Once you get the email that it's ready for pick up then you can go there at your leisure. It does not matter who the retailer is, no retailer carries large inventories of any product.
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Old 10-19-2015, 07:25 AM
 
2,937 posts, read 1,830,431 times
Reputation: 6680
Quote:
Originally Posted by mkpunk View Post
The employee (a Samsung employee that worked in the Best Buy) mentioned a Samsung Tab A was in stock with "tons" but when I asked the Best Buy employee, they had none. I'm sorry but they are representing Best Buy. Perhaps it is misinformed but it still is wrong to say one thing that deceives the customer and it is the opposite.
Quote:
Originally Posted by mkpunk View Post
I did, I wont see where that goes as I've written off Best Buy due to this and a previous case where they were out on printers with a similar stock issue.
Bye Felicia, I can promise you Best Buy doesn't care.

Also, Best Buy offers on their website the ability to check inventory (with a disclaimer about accuracy) and reserve the item at that store, they will also ship you the item if the store doesn't have it in Stock.

You talked to the wrong employee for what you needed. Next time try someone who's wearing a Best Buy name tag. I don't for a minute believe you will never buy anything from Best Buy for the rest of your life.
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Old 10-19-2015, 11:16 AM
 
Location: Buckeye, AZ
28,069 posts, read 16,329,186 times
Reputation: 10080
Quote:
Originally Posted by WeHa View Post
Bye Felicia, I can promise you Best Buy doesn't care.

Also, Best Buy offers on their website the ability to check inventory (with a disclaimer about accuracy) and reserve the item at that store, they will also ship you the item if the store doesn't have it in Stock.

You talked to the wrong employee for what you needed. Next time try someone who's wearing a Best Buy name tag. I don't for a minute believe you will never buy anything from Best Buy for the rest of your life.
I'm not even stepping foot in a Best Buy and not visiting their website (a harder thing to do.) I can what I would get from them from Amazon instead.
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Old 10-19-2015, 02:11 PM
 
Location: A Yankee in northeast TN
11,170 posts, read 14,808,380 times
Reputation: 25518
Because of this last incident with a rep? An incident that could have happened anywhere you might have come across this rep, because you know reps hardly ever service just one store or chain. If this had happened at a target or Frys or some other chain would you be boycotting those stores instead?
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Old 10-19-2015, 08:29 PM
 
Location: Buckeye, AZ
28,069 posts, read 16,329,186 times
Reputation: 10080
Quote:
Originally Posted by DubbleT View Post
Because of this last incident with a rep? An incident that could have happened anywhere you might have come across this rep, because you know reps hardly ever service just one store or chain. If this had happened at a target or Frys or some other chain would you be boycotting those stores instead?
Actually yes if they had a misleading rep and unreasonable recovery and customer service response. However with Fry's who has third party stockers, they are much more knowledgeable about the product they are stocking...
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Old 10-19-2015, 08:42 PM
 
2,937 posts, read 1,830,431 times
Reputation: 6680
So did you ever get the product you wanted?
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Old 10-19-2015, 08:48 PM
 
7,209 posts, read 2,175,912 times
Reputation: 6577
Quote:
Originally Posted by mkpunk View Post
In light of a recent unacceptable experience in a Best Buy, I have to ask if it is acceptable to ever lie to customers?
It's conventional to lie to a customer who might ask "Does this make me look fat?"
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