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Stopped in at the local Wal-Mart the other day, and to my surprise, they had private, uniformed Security Guards at the entrance/exit, instead of usual in-house Wal-Mart employees. Has anyone else noticed this?
My store hasn't done this. We still have our greeters at the doors and our in house asset protection people. Maybe it has to do with the location of the store? If it's in a higher crime area or something?
Walmart did away with greeters years ago. During Christmas I've seen Walmarts hire off duty local police officers for security. They still have their plain clothes loss prevention folks looking at you with all those cameras in the stores.
I believe that WAS the plan but I never figured out why. For a while the greeters were stationed further into the store but then moved back to the entrances. In any event the stores DO still have their greeters...at least all the ones I've been in. We do have beefed up security/town cops for Black Friday but that's about the only time I've seen that.
The one I go to still has a greeter, sort of. Most of the time it seems their job is to check receipts in a similar way that Sam's club does.
The only time my store checks receipts is if the alarm goes off or there are large items in the bottom of the basket. The latter is done just to make sure that the cashiers didn't miss ringing them up. It would be a real pain to check every customer.
Some stores have greeters, others don't. If I remember correctly, and I may not, greeters were cut company wide during the recession. It annoyed me because I was looking forward to being one when I retired, which I did this summer.
As others have mentioned, hiring an outside company for security is likely cheaper than having an in-house function.
Having said that, I've never seen uniformed security at any Wal Marts I've been to.
Location: The Circle City. Sometimes NE of Bagdad.
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Quote:
Originally Posted by AZDesertBrat
The only time my store checks receipts is if the alarm goes off or there are large items in the bottom of the basket. The latter is done just to make sure that the cashiers didn't miss ringing them up. It would be a real pain to check every customer.
Hmmmm, interesting! Hadn't heard anything about that but, just being a lowly cashier peon, Walmart doesn't usually run their plans by me. lol
One thing I'm wondering about though. If we have to start matching Amazon's prices HOW are we going to know if the price we are given is for real? As of now we have print ads from all the stores to compare to but Amazon?? Maybe they'll have to use their cell phones to show us the price? Lord, one more thing to deal with.
I doubt it. Walmart carries the policy of "the customer is always right" a little too far.
Walmart has very strict rules on apprehending/accusing shop lifters and many have lost their job for crossing the line on those strict regulations.
I agree with you about Walmart's "the customer is always right" thing but, even if they aren't they ARE always "the customer". Walmart does bend over backward to assure customer satisfaction and people DO try to take advantage of it. Sometimes I let them and sometimes I don't.
You're right about Walmart's rules for apprehension of shop lifters too. The funniest thing I have ever seen at my store was one day when a brand new AP employee ran after a guy and pushed him into a huge display of watermelons by the door. They went all over the place, the guy jumped up and ran out the door, and the AP guy stood there yelling at him! lol He was fired 15 minutes later.
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