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Old 01-09-2016, 11:02 PM
 
3,087 posts, read 5,973,148 times
Reputation: 1593

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And now I'm not able to get my apps, music, settings, and photos back. I'm very angry because items for 3 years are gone. And my work photos are gone as well.

I'll see the worker soon to see if she can get my phone back to normal. But from the messages she's left for me it sounds like she lost my data. Is there any course of action I can take?
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Old 01-10-2016, 01:45 PM
 
Location: 60630
12,415 posts, read 18,374,126 times
Reputation: 11885
By having your phone backed up do you mean saving all your photos and then factory reset your phone?
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Old 01-10-2016, 01:48 PM
 
35,108 posts, read 41,303,728 times
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Quote:
Originally Posted by FreshFresh View Post
And now I'm not able to get my apps, music, settings, and photos back. I'm very angry because items for 3 years are gone. And my work photos are gone as well.

I'll see the worker soon to see if she can get my phone back to normal. But from the messages she's left for me it sounds like she lost my data. Is there any course of action I can take?
How did she lose your data and why would you factory reset before checking wherever the back up goes to make sure it is there. Also, if you are going to put everything right back on why did you reset to factory?


Edited to add: You might look into a program called "Dr. Phone".
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Old 01-10-2016, 01:50 PM
 
Location: 60630
12,415 posts, read 18,374,126 times
Reputation: 11885
I have factory reset my phone before, but I made sure I saved all photos etc I wanted to keep on my computer first.
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Old 01-10-2016, 01:51 PM
 
Location: Alexandria, VA
11,615 posts, read 20,774,393 times
Reputation: 17017
http://www.city-data.com/forum/cell-phones-smartphones/
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Old 01-10-2016, 01:53 PM
 
35,108 posts, read 41,303,728 times
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Quote:
Originally Posted by Flamingo13 View Post
What does this have to do with your current issue?
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Old 01-10-2016, 03:57 PM
 
Location: Alexandria, VA
11,615 posts, read 20,774,393 times
Reputation: 17017
Quote:
Originally Posted by CSD610 View Post
What does this have to do with your current issue?
That's the forum for cellphones - THIS is the shopping forum
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Old 01-12-2016, 03:45 PM
 
13,058 posts, read 7,932,240 times
Reputation: 24983
Quote:
Originally Posted by FreshFresh View Post
And now I'm not able to get my apps, music, settings, and photos back. I'm very angry because items for 3 years are gone. And my work photos are gone as well.
Did you not have your pictures backed up? I have dropbox on my phone. Every photo I goes straight to dropbox and can be accessed anywhere. I've had three different phones since using Dropbox and haven't lost a single photo.

Apps can be be reinstalled through Google Play, Apple Store, Amazon... wherever you downloaded them from originally.

Music can also be reinstalled. At least when I switched phones, I was able to access all my music I had downloaded from Google Play and download it onto my new phone. Music that wasn't from Google Play were also on my computer, so I just transferred them onto my phone.

Usually when you do a reset, the phone will go through the set up process again, so you'll be able to set up the same settings as you had before at that time.


Quote:
Is there any course of action I can take?

Yes, from now on back up everything you feel is important. Phones break all the time... They get dropped, water damage, stolen... Never keep things just on your phone. Especially if its important work photos.
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Old 01-12-2016, 03:53 PM
 
Location: Los Angeles>Little Rock>Houston>Little Rock
6,488 posts, read 7,106,122 times
Reputation: 17368
Was the phone broken? Why did you go to your carrier to do this? All your stuff should be on your computer or in the cloud.
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