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Old 01-12-2016, 04:25 PM
 
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Just curious about the history. When did it starte that customers can legitimately return the merchandise bought even if they are not wrong or defective? Some time in the late 20th century, long before the Internet?
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Old 01-12-2016, 05:32 PM
 
Location: southwestern PA
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I remember returning things in the late 60s.
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Old 01-12-2016, 05:34 PM
Status: "Enjoying life..." (set 12 days ago)
 
Location: San Antonio/Houston/Tricity
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Probably since buying/selling and trading was invented.
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Old 01-13-2016, 12:19 AM
 
Location: Out there somewhere...a traveling man.
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Quote:
Originally Posted by snowmountains View Post
Just curious about the history. When did it starte that customers can legitimately return the merchandise bought even if they are not wrong or defective? Some time in the late 20th century, long before the Internet?
Sometime around this period of history...
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Old 01-28-2016, 02:45 PM
 
Location: Florida
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As merchants figured out that it was good for customer retention.
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Old 01-28-2016, 02:48 PM
 
Location: in here, out there
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Cool Some time in the late 20th century, long before the Internet?

Quote:
Originally Posted by snowmountains View Post
Just curious about the history. When did it starte that customers can legitimately return the merchandise bought even if they are not wrong or defective? Some time in the late 20th century, long before the Internet?
Yes, it happened before the internet.
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Old 01-31-2016, 06:46 AM
 
Location: SC
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seriously?
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Old 01-31-2016, 11:06 AM
 
Location: Sunny South Florida
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Like others have said, I'm sure returns have been around as long as barter culture. As for "policies," Sears, Roebuck, and Co. got a lot of mileage out of their slogan, "Satisfaction guaranteed or your money back," and this was in the late 1800s. This is the first instance I can think of where the policy was publicized.
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