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Everytime I go to just about any department store or speciality store, I always see at least one person returning items. I can understand if people return items that don't fit, are broken, etc. But are ill-fitting clothes and broken merchandise the most common reason for returns or are people actually "renting" items instead of buying?
When I return something rather than exchange it, it's typically because there is legitimately a problem with the item. I have never done anything like what you suggest. I can't speak for anybody else, though.
I will only return an item if there is a legitimate problem or if I had second thoughts (I often have second thoughts and reason prevails). My return items are NEVER used. I make any decision on whether to live with the item and its problem or return it (for whatever reason) within the return period WITH receipt. Sometimes I write it off and donate the item if I don't want to take the time to return something.
I do think there are lots of schemers, though. I once had a colleague who regularly used and returned items when she needed the money. It was amazing what things she returned/were accepted for return. Things she had used for months, years even as I recall. LOL.
Working in retail I can tell you I am astounded by how many people use mdse and set it back on the shelf, shoplift, price switch tags, attempt coupon fraud, try to pass bad checks/stolen cards and make bogus returns. Most of them don't see anything wrong with what they do. It really gives you a whole new outlook on people.
Having worked retail in a few of my past lives, I'd say 97% of the returns were BS. The items listed in this thread are correct plus many more.
Most of the returns I make is because I changed my mind or the product wasn't going to work as I thought it would. I never return anything that I've already used though.
The last return I made was to the container store. I bought a shower caddy, but the suction cups wouldn't stick to my shower walls and I returned a hair dryer holder that didn't fit on my bathroom cabinet doors.
Before that it was a hanging shower caddy from Bed Bath and Beyond that wouldn't fit over my shower head (Hence why I switched to one that suctioned to the side).
Those are the only returns I've made in the past few months that I can think of.
Working in retail I can tell you I am astounded by how many people use mdse and set it back on the shelf, shoplift, price switch tags, attempt coupon fraud, try to pass bad checks/stolen cards and make bogus returns. Most of them don't see anything wrong with what they do. It really gives you a whole new outlook on people.
I am astounded by how many stores put obviously defective or smashed merchandise back on the shelf but "assure" me they thoroughly inspect it first. As someone who works in retail, can you explain why so many other workers like about this?
Having worked retail in a few of my past lives, I'd say 97% of the returns were BS.
What stores have you worked for?
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