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What about all those times companies overcharged me and I didn't catch it? Is this general merchandising karma? Either way, I don't believe in karma or hell, so I'm good. But thank you for your concern.
If you didn't catch them overcharging you, how do you know they did?
Good luck with your karma...
I am glad that the store was able to release your membership and that they are looking into the issue. No doubt they are not happy that a member was blocked, especially when you spend a good deal of money at the store.
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All the world's a stage, and all the men and women merely players: they have their exits and their entrances; and one man in his time plays many parts, his acts being seven ages.
~William Shakespeare (As You Like It Act II, Scene VII)
I am glad that the store was able to release your membership and that they are looking into the issue. No doubt they are not happy that a member was blocked, especially when you spend a good deal of money at the store.
Um, they're the ones that blocked my account, so they were fine with me not spending any money there. Guess they'd rather get their $300 versus me shopping there weekly. Crazy.
I just spoke to the GM, he walked out of a corp meeting and I gave up and called him during my work hours. Seemed like the only way we'll ever talk. Haha.
TL;DR: I don't have to do anything, they're writing it off
He apologized for not getting back to me sooner, I apologized for the same. Darn jobs. lol. He apologized for the block. He stated all blocks are supposed to go through him first so he can determine if there really should be a block. He then told me that he felt the manager handled it badly, that yes, they do at times ask for items back or to be paid for, but considering my circumstances, it should have been an "oh, okay, thank you" and that was it. I flat out told him, if I had the fan to return, I would have given it back so they don't have to take a loss. I've been a Costco member since it was Price Costco. I would say I've paid for the damn fan, lol.
But seriously, I am grateful they did this. This is more like the Costco I know and respect. I'm glad I don't have to ban them because there's nowhere else to shop.
Jeez, so 1.5 months later, this is finally 100% resolved. Yay! We can all love Costco again.
I dunno......I would have paid them........ People make mistakes,why take advantage of them??
Yes, people do make mistakes and in this case the cashier and manager on duty made the mistake. Not the consumer. You can hold the consumer responsible for your employee's errors.
I own my own business and have had to eat a loss or two because one of my employees didn't charge a customer correctly. In my case it was a lot more than $300, but how am I supposed to go back to my customer and demand more money after they already left my store?? Did I contact them in regards to the error? I sure did..I didn't want them thinking that what they were charged for that item (common item they buy quite often) was correct. They were understanding and appreciated the one time 'discount'.
Customer service is still a part of running a business and Costco dropped that service ball, but thankfully picked it back up.
Yes, people do make mistakes and in this case the cashier and manager on duty made the mistake. Not the consumer. You can hold the consumer responsible for your employee's errors.
I own my own business and have had to eat a loss or two because one of my employees didn't charge a customer correctly. In my case it was a lot more than $300, but how am I supposed to go back to my customer and demand more money after they already left my store?? Did I contact them in regards to the error? I sure did..I didn't want them thinking that what they were charged for that item (common item they buy quite often) was correct. They were understanding and appreciated the one time 'discount'.
Customer service is still a part of running a business and Costco dropped that service ball, but thankfully picked it back up.
That's what I told the GM. I'm sorry I'm not able to return the fan, but I'm grateful for the price since I purchased it for my disabled friend who has allergies and this was perfect. If it was the $400 tag, I wouldn't have purchased it.
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