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Last week, I had ordered several items from Amazon. I ended up placing different orders so things were delivered in separate deliveries. I'm a long term Prime member, so everything was scheduled with 2 day delivery.
One item was supposed to arrive on Thursday but showed up on Friday. I didn't really care, it wasn't time critical so no biggie to me and I didn't do anything.
But earlier this week, I received a message from Amazon, responding to my "complaint" about the late delivery and saying that they were extending my Prime membership for a month. They included a copy of the complaint and it was not phrased the way I say things - one very noticeable thing was that it was signed "Cheers, emm74" I never sign things that way, so I know it wasn't me sending out a message in my sleep or anything!
I changed my password but have been trying to figure out what happened. I was thinking maybe the delivery person sent the complaint on my behalf? It was one of those Amazon Local deliveries so it was an individual, not someone from UPS, etc. I don't want to get them in trouble but I'm also a little bothered by the idea that someone could send a message under my name and have it be treated as a legitimate complaint by Amazon. It went in my favor but even still... On the other hand, if this was a local driver who felt bad that the messed up my delivery and wanted to make it up to me by getting me a free month of Prime, I don't want to get them into trouble.
How would you handle this? Has anyone experienced anything like this?
How would you handle this? Has anyone experienced anything like this?
I would accept my free month of Prime and move on. I don't see a reason to do anything more then that. They delivered your package late, and according to Amazon that entitles you to a free month of Prime.
Seems weird to me if you didn't send the complaint. I don't know how the driver could have sent it. He would have had to have access to your amazon account. You did the right thing by changing your password but, check and make sure you have no suspicious looking orders under your account.
My Amazon Prime comes by method that is the cheapest that gets here within their time requirements usually USPS.
Here's the thing they are no longer guaranteeing 2 day delivery now that I have had Prime for awhile.
If I order in the afternoon they count that as past their cutoff order time not including that day in the 2 day delivery.
What I have noticed and it's frustrating when I first signed up for Prime they were really motivated and would deliver on a Sunday now they won't and packages end up getting here in 3 or 3.5 days if I order Saturday afternoon I get it on Tuesday night by 8 PM. To me this is not 2 day delivery.
Have you noticed the same thing? Prime has gotten slower and less reliable as I continue to keep it. My last package just said delayed and when I received it was the wrong item so I had to refund and wait 2 days including Sunday. They stepped up again since they screwed up and included Sunday in delivery time. I ended up getting some free stuff but would have rather just received my correct shipment. Now I am hoping my correct shipment comes today and it probably will come by USPS mail which is how all of the small shipments have recently come to me.
My Amazon Prime comes by method that is the cheapest that gets here within their time requirements usually USPS.
Here's the thing they are no longer guaranteeing 2 day delivery now that I have had Prime for awhile.
If I order in the afternoon they count that as past their cutoff order time not including that day in the 2 day delivery.
What I have noticed and it's frustrating when I first signed up for Prime they were really motivated and would deliver on a Sunday now they won't and packages end up getting here in 3 or 3.5 days if I order Saturday afternoon I get it on Tuesday night by 8 PM. To me this is not 2 day delivery.
Have you noticed the same thing? Prime has gotten slower and less reliable as I continue to keep it. My last package just said delayed and when I received it was the wrong item so I had to refund and wait 2 days including Sunday. They stepped up again since they screwed up and included Sunday in delivery time. I ended up getting some free stuff but would have rather just received my correct shipment. Now I am hoping my correct shipment comes today and it probably will come by USPS mail which is how all of the small shipments have recently come to me.
A lot of the time, the timing has to do with the seller, even when it's something that is fulfilled by Amazon. When you go through the check out process, you can see what the delivery time will be. Sometimes, selecting a different vendor changes the timing. Also, I have my default set to group items together into the fewest number of packages but if there is something I really need sooner, I'll un-check that and sometimes that gets me the item I want in the 2 day period. Not always and there are times where I don't bother to order via Amazon because it's not any quicker. But I do find I can see the delivery times so I can make an informed decision.
The shipping by Amazon does leave one scratching their head.
On one of my orders the original ship-from location is just 5 miles from my home; however, they shipped the package to a location nearly 1900 miles away and then set it up to ship back to me! Now that one had to be set up by someone who is shy more than just a few bricks.
And with the Christmas season getting even busier than usual, I have no doubt there will be many instances of erroneous shipments.
I won't be ordering anything again from Amazon until well after the Christmas season.
I found it strange they didn't want their mis-shipped merchandise back. They sent me electronics instead of nutritional supplements and said just keep it and gave me a full refund. I guess that doesn't happen often to have them just eat the loss.
I found it strange they didn't want their mis-shipped merchandise back. They sent me electronics instead of nutritional supplements and said just keep it and gave me a full refund. I guess that doesn't happen often to have them just eat the loss.
It costs money not just for shipping it back but also processing once it arrives and then getting it back on the shelf and back into their inventory so it can be ordered again. Depending on how expensive an item, it's often not worth it to them plus it's additional hassle for the customer, so saying to keep it is often the easier choice. Someone I know got a coat by mistake that they couldn't use, and the company (not Amazon) asked them to donate it, which I thought was really nice.
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