L.L.Bean drops its unlimited, no-questions return policy (online, clothes, shirt)

[JD59]

If you still haven't gotten around to returning your blown-out L.L.Bean flannels from the 90s, then you're too late.

L.L.Bean, the venerable Maine retailer of rustic boots and clothes, is ending its long-running, no questions asked return policy.

https://www.newschannel5.com/news/na...-return-policy

[Wintergirl80]

People were mis-using the policy big time, they made the right choice. I love my LL Bean duck boots with real wool. Mine are almost 5 years old and in mint condition.

[VTsnowbird]

I knew someone who returned a bleach stained shirt with the notation - did not launder well.

There will always be people who abuse a liberal return policy, but retailers weigh that against the increased business they get from people buying confidently, especially mail order or now online sales.