AT&T Fiasco

[Sundaydrive00]

Originally Posted by Winter Sucks

Thanks. I don't do "chatting" or Facebook. I'm old school and don't do much as far as technology or social media.

The online chat is on their website, not through Facebook or any other social media.

[Sundaydrive00]

Originally Posted by BeerGeek40

I would short pay the bill.

I wouldn't. If the OP doesn't pay the amount due on his bill, they're going to start charging late fees. They also might cancel his service, which means he'll have to pay another installation fee to get it switched back on.

I would just pay the amount due while still fighting the charges.

[NoMoreSnowForMe]

I am so glad I read these horror stories. My contract with Comcast Xfinity is coming up in a couple months, when the promotional rate will be over, and I was looking at ATT as a cheaper option. I've learned my lesson, though, that if the customer service is horrible, it's better to not do business with them.

Xfinity customer service isn't great, but seems to be getting better. I loved Charter where I used to live, but it's not an option in my building. Maybe I'll try bluffing them that I want to cancel and see if they make me a deal.

[markjames68]

Originally Posted by Winter Sucks

Thanks. I don't do "chatting" or Facebook. I'm old school and don't do much as far as technology or social media.

Then don’t be surprised if you get screwed. Unless you can’t type at all and don’t have an email account chat is better. For every place you can do chat you are on hold less, and an option is to email you the transcript. You could have typed “to be clear my fee is $30 a month for the first year”, and as soon as they say “yes” you have recourse.