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Share your stories about how 1) cashiers steal from the customers, and 2) steal from the company!
Trick #1 is starting a conversation with the customer while he's waiting for his change, in the hope that he will end the conversation and leave without getting his money.
Trick #2 is entering a code manually for an item not present in the customer's order. I don't know if there is some way the cashier can get this extra money or if they are trying to make their figures look normal after they rob the till.
Only trick #1 is do-able in today's computer environment. Cash registers have to balance with what is rung up; if the product is entered into the register, there has to be money or paper in the till to account for it.
I'd say it's pretty difficult for cashiers to steal from the company, as noted - they can't take money without running it through the register, and there's no user-level way to fudge what's rung up. Stealing items from the store, and various ways of bilking the customer in giving change are about it.
Of course, a cashier who is told to gouge customers, or has an ownership/profit stake, can do all the other things - ring up extra items, overcharge by not applying sale prices, etc. But that money is in the system, not his/her pocket.
I've actually had acquaintances who were grifters, card sharps and car thieves, and I learned a lot of interesting things from each of them. Many of their best moves are closely guarded secrets and not known to most writers and expose types. Every single advance in security opens new doors for theft. Every one.
At the franchised pizza place down the street, I have observed a cashier taking money and putting it in his pocket, only opening the drawer when he has to make change that he doesn't have. Also saying that the pizza the customer ordered is not on special (despite the sign saying it is) and overcharging for it. Most people don't notice if they're not given a register receipt or if the price shown is less than what they gave the cashier.
At the franchised pizza place down the street, I have observed a cashier taking money and putting it in his pocket, only opening the drawer when he has to make change that he doesn't have. Also saying that the pizza the customer ordered is not on special (despite the sign saying it is) and overcharging for it. Most people don't notice if they're not given a register receipt or if the price shown is less than what they gave the cashier.
Flat-out stealing from the register and leaving it short is something else altogether, I think. It's outside of "cheating" as you defined it in the OP. Otherwise, you're describing change fraud, which is definitely "cheating."
Sorry, I wasn't clear. The pizza cashier was selling a pizza, not ringing it up, taking the money paid by the customer, and putting the money in his pocket instead of in the cash drawer.
Sorry, I wasn't clear. The pizza cashier was selling a pizza, not ringing it up, taking the money paid by the customer, and putting the money in his pocket instead of in the cash drawer.
No, I got that. The problem here is that in many shops, if the 'za isn't rung up, no order ticket is generated for the back room. If the order is hand-written or there are ready-to-sell pies up front, it could be done. Although most people who pay cash are going to expect to pay some exact amount and get change, not have it just be $15 or $20 or whatever. And yes, the cashier could do a no-sale ring up and give change etc. and then pocket the difference, but this is all increasing levels of deception and difficulty.
Most fast-food places have locked this down: the order has to be entered in the system, and thus has to be paid for and accounted at the end of the day, and a total is displayed to the customer whether or not they take a receipt. That doesn't leave much room for pocketing a sale, leaving only outright theft of register money or product and change fraud.
Any place that uses a separate pay/order system is open to shenanigans, of course, but I don't remember the last time I saw anything but a mom'n'pop that didn't have an order-ticket system.
On more than one occasion at locations throughout the country, I have had cashiers at the chain coffee shop wave me off when it is time to pay at the drive thru - as in that's ok, you don't have to pay.
Location: The Circle City. Sometimes NE of Bagdad.
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Quote:
Originally Posted by oldhousegirl
On more than one occasion at locations throughout the country, I have had cashiers at the chain coffee shop wave me off when it is time to pay at the drive thru - as in that's ok, you don't have to pay.
Someone probably paid it forward which is pretty common at drive thrus.
Share your stories about how 1) cashiers steal from the customers, and 2) steal from the company!
Trick #1 is starting a conversation with the customer while he's waiting for his change, in the hope that he will end the conversation and leave without getting his money.
Doesn't work with me, I always pay with a credit card.
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