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4) #3 accompanied by “Did you find everything you need?” Which if I reply “No I didn’t,” doesn’t generate any further comment about how to resolve it. So why ask?
I have run into this more than once. If I mention something that I didn't find, it is usually met with silence. I also wonder why the question is asked. If I did find everything, I don't need further help. If I didn't, it goes nowhere.
I guess a lot of stores don't really train for that. If I run into that situation I generally am proactive and suggest to the cashier that I want a rain check, or someone to help me find my product, or ask to speak to a manager if I'm not sure if they still carry the product.
I usually shop at Publix, which has staff in almost every aisle. If I can’t find something I ask them where it is. So the question of whether I found everything is kind of dumb.
The cashiers are polite and efficient and so are the baggers. I have been to other stores where the chit chat that holds up the line is annoying.
One thing annoying that happened at Publix the other day, is a lady was holding up the pharmacy line by checking out her groceries. It was not one or two items, but about 10. That was uncalled for.
I work as a cashier at a *major grocery store chain*, and the majority of the cashiers greet the customer and thank them at the end of the transaction, but one of the Front-end supervisors wants the cashiers to be more engaging than that.
As a customer at a grocery store, what do you want the cashiers to say beyond the usual greeting and thanking the customer?
I've read very few of the responses. Has it been established if this strategy is for the anticipated benefit of customer, cashier or both?
Seems like it'd be a boring job, so I'm willing to chat a bit if the cashier engages me in something of interest.
It doesn't matter either way. Interacting with a cashier who appears to be making the best of their job leaves a better impression for most, I'd imagine.
I’ve had cashiers ask me if I’ve tried a product I was buying, and I have asked a cashier the same question. A cashier might get lots of scoops on different products in a day.
I have a cashier who is chit-chatting her way out of a job. Customer do like her, I can't deny that, but her inability to end the conversation causes long lines. Today I jumped in to open another register, and completed four transactions while she was still talking to one customer. She has a regular group of lonely older men who will wait their turn for her attention. We aren't a grocery store, we're a charitable thrift store, and usually only have one cashier per shift, so it's crucial that the job gets done quickly. Others have hinted to me that the reason she's so popular is that she's discounting purchases for some of her "group", but that's a different issue, and one that's hard to prove since we aren't inventoried.
Expect the cashier to give me the paper receipt, especially if it is a credit card transaction. Last night at Subway, as the clerk went to start the order with another customer, told me to pull my own receipt out of the register. Verizon is also bad at their stores sending your receipt to email if you are one of their internet customers.
Also bad recently at Aldi, an ultra efficient clerk, wanted me to scan my credit card before ringing up all of my items. I hesitated and did not, thinking what if there was a pricing or scanning error.
I work as a cashier at a *major grocery store chain*, and the majority of the cashiers greet the customer and thank them at the end of the transaction, but one of the Front-end supervisors wants the cashiers to be more engaging than that.
As a customer at a grocery store, what do you want the cashiers to say beyond the usual greeting and thanking the customer?
It doesn't bother me, one way or the other. But I think it makes the time go a little faster for both the customer and the cashier, while conversing . The only time it bothers me, is if the conversation continues past the end of the transaction. Then it just slows down the line. Since I live in a small town where many people know each other, that can be a problem.
People here are lucky
I was in the Grocery trade for 23 yrs and know all the ins and outs
Never converse with any customer if others are in line...exception if they are the only one.
Baggers are not to speak with any customer and must know what goes together. One boxboy was putting my pie on its side into the bag.
I admonished him " who taught you how to bag groceries?, I was in the trade and know how it is done" .
Checker looked at me and then the boy not saying a word.
Am sure he got an earfull later on.
Here in Mexico ( I'm retired) cashiers at the mkt, bank, paying your phone/elect they will talk and talk retweemgardless of any line of people waiting.
Just a small comparison between US and Mexico.
I just want to pay and leave. If a cashier asks me how my day is going, I usually say something like, "Well, it could be worse. How about you?" That usually elicits a faint smile and, "Mine, too."
If I see a cashier weekly for months or years, we usually develop a relation of sorts. I'll ask about their mom or car problems. They ask about my son. They're friendly acquaintances. Just don't hold up the line.
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