U.S. CitiesCity-Data Forum Index
Go Back   City-Data Forum > General Forums > Shopping and Consumer Products
 [Register]
Please register to participate in our discussions with 2 million other members - it's free and quick! Some forums can only be seen by registered members. After you create your account, you'll be able to customize options and access all our 15,000 new posts/day with fewer ads.
View detailed profile (Advanced) or search
site with Google Custom Search

Search Forums  (Advanced)
Reply Start New Thread
 
Old 06-28-2008, 08:59 PM
 
473 posts, read 1,380,841 times
Reputation: 388

Advertisements

Just had a bad experience with Enterprise, which surprised me because I've used them for years.

Made a reservation online a week in advance for pickup at RDU Airport. When I got there, I was refused my rental because I didn't have a "major credit card". Well, sorry - I choose a debit card to pay for my purchases up front. And no - I'm not poor. I make a six-figure income!

Anyway, no apology, no alternative offered to me from Enterprise. Just a "see ya, take your card and money and hit the road". I was never told - from the time I made my reservation - that I had better bring one.

Luckily, being at an airport, I had a few other choices, and went to Avis. Without a reservation and a major credit card, they had me a vehicle in 10 minutes. I didn't have to change my plans, which were time-critical. Avis took good care of me; Enterprise didn't give a damn.

I won't be going back to Enterprise any time soon. Probably never again. I don't need them to "pick me up". They let me down.
Reply With Quote Quick reply to this message

 
Old 06-28-2008, 09:05 PM
 
8,778 posts, read 17,006,772 times
Reputation: 5254
Sorry that it caused you trouble, but they are upfront about their policy.
Answer
Reply With Quote Quick reply to this message
 
Old 06-28-2008, 09:38 PM
 
Location: West Michigan
654 posts, read 3,137,576 times
Reputation: 567
There's some places that still insist on credit cards, because of the holds they put on them. Hotels are the same way, especially if paying by cash. I don't have a credit card either as I use debit for my purchases. The places that won't accept them I simply go elsewhere.
Reply With Quote Quick reply to this message
 
Old 06-28-2008, 11:03 PM
rfb
 
Location: Raleigh, NC
1,914 posts, read 5,256,542 times
Reputation: 1432
I don't rent from Enterprise after they were unable to honor my confirmed car reservation. I had reserved a minivan for my family, mother-in-law, and dog for a trip to visit my parents. The day of the rental, I received a call indicating they did not have any minivans available. They did have several mid-sized cars, though - non of which met my needs. Given the short (virtually none) notice, I was fortunate to be able to make a reservation at Hertz for my trip. After my experience, I have no intention of renting from Enterprise again.
Reply With Quote Quick reply to this message
 
Old 06-29-2008, 07:36 AM
 
473 posts, read 1,380,841 times
Reputation: 388
Quote:
Originally Posted by Stratford, Ct. Resident View Post
Sorry that it caused you trouble, but they are upfront about their policy.
Answer
Unfortunately, I didn't look at the Q&A. When I printed my reservation, maybe it should have been on that!?!
Reply With Quote Quick reply to this message
 
Old 06-29-2008, 07:38 AM
 
473 posts, read 1,380,841 times
Reputation: 388
Quote:
Originally Posted by rfb View Post
I don't rent from Enterprise after they were unable to honor my confirmed car reservation. I had reserved a minivan for my family, mother-in-law, and dog for a trip to visit my parents. The day of the rental, I received a call indicating they did not have any minivans available. They did have several mid-sized cars, though - non of which met my needs. Given the short (virtually none) notice, I was fortunate to be able to make a reservation at Hertz for my trip. After my experience, I have no intention of renting from Enterprise again.
I'm not really thrilled with the Enterprises in our area. Sorry for what happened to you - very stressful!
Reply With Quote Quick reply to this message
 
Old 07-01-2008, 02:45 PM
 
3,698 posts, read 10,319,432 times
Reputation: 2610
When you reserving from Enterprise online, right next to the "Credit Card Type" field in the Renter's Info screen, there is a link that says, "What about debit cards and other forms of payment?"

You're going to find the exact same policy at the other major car rental companies - you need a credit card to rent the car, but you can pay with your debit card when you turn the car back in.
Reply With Quote Quick reply to this message
 
Old 07-01-2008, 02:46 PM
 
Location: Fort Mill, SC (Charlotte 'burb)
4,730 posts, read 17,907,434 times
Reputation: 1014
This is not the right place for consumer complaints and violates the TOS. By the way, Enterprise's web site shows you when you reserve a card that you must have a credit card and debit cards are not accepted. Common sense is one thing a six figure income cannot purchase.

Last edited by groove1; 07-01-2008 at 03:02 PM..
Reply With Quote Quick reply to this message
 
Old 07-01-2008, 03:09 PM
 
Location: TX
740 posts, read 1,857,324 times
Reputation: 295
I don't use debit card much except for ATM transactions. Mine has a $700 cap per purchase/expense. Wherever possible, don't use debit. I had to for a while because of a 5-year bad credit that prevented me from applying for a credit card. Once the period expired, credit card became the primary transaction.

My wife loves Enterprise because of their excellent customer service. I'm not too crazy about them as they (the ones that I have rented from) only offer Chevrolet vehicles.
Reply With Quote Quick reply to this message
 
Old 07-01-2008, 04:02 PM
 
Location: Fort Mill, SC (Charlotte 'burb)
4,730 posts, read 17,907,434 times
Reputation: 1014
Also, your credit card covers insurance on rental cars; debit cards do not, so if you use debit you have to pay for it.
Reply With Quote Quick reply to this message
Please register to post and access all features of our very popular forum. It is free and quick. Over $68,000 in prizes has already been given out to active posters on our forum. Additional giveaways are planned.

Detailed information about all U.S. cities, counties, and zip codes on our site: City-data.com.


Reply
Please update this thread with any new information or opinions. This open thread is still read by thousands of people, so we encourage all additional points of view.

Quick Reply
Message:

Over $104,000 in prizes was already given out to active posters on our forum and additional giveaways are planned!

Go Back   City-Data Forum > General Forums > Shopping and Consumer Products
Similar Threads
Follow City-Data.com founder on our Forum or

All times are GMT -6.

© 2005-2019, Advameg, Inc. · Please obey Forum Rules · Terms of Use and Privacy Policy · Bug Bounty

City-Data.com - Archive 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35 - Top