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Old 09-14-2008, 02:43 PM
 
Location: Missouri
6,046 posts, read 21,862,498 times
Reputation: 5068

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I recently moved; all but 5 boxes fit into my uncle's truck, so I UPS'ed these 5 boxes. Two of the 5 boxes were visibly crushed on one corner. Turns out several items were broken, and I had wrapped them very carefully and packed the boxes fully. I am really bummed out. I filled out claims online for the 2 boxes, and I still have the boxes and the broken items, but I have no proof of what their worth was. Do you think I will get any sort of money back, has anyone done this before? When I shipped the boxes I put down that each one was worth $50; the broken items' worth is about double that, but I would be happy to get just $50 per box, at least. One was a pretty Lenox beverage dispenser, I never thought in a million years it would get broken.
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Old 09-14-2008, 03:10 PM
 
Location: rain city
2,958 posts, read 11,463,461 times
Reputation: 4915
I am former UPS.

You can try filing damage claims. Save all the packaging, contents, and boxes. Take photos of all those materials.

It is unlikely that they will honor your claim. If they even bother to reply and investigate, there's a 99% chance they will find you responsible for the damages due to impoper packing, substandard boxes, insufficient insulation around the contents.

About the only way UPS will honor a damage claim is if the package was shipped directly through a UPS customer counter, or was packed and shipped through a UPS franchise package store.

Sorry your stuff was wrecked. But don't feel alone, look at this website: United Package Smashers - The Truth about United Parcel Service and the Big, Brown Turd!
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Old 09-14-2008, 03:11 PM
 
Location: rain city
2,958 posts, read 11,463,461 times
Reputation: 4915
P.S. When I ship stuff, I send it through the Post Office.....
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Old 09-14-2008, 07:31 PM
 
Location: Somewhere in northern Alabama
18,540 posts, read 55,453,855 times
Reputation: 32271
I used to have to ship computer equipment via UPS. IIRC, the standard amount of minimum insurance was $100, so you may find your claim for $50 passes the legitimacy test and gets paid (if you didn't double box breakables, you may not), but be prepared to wait for a while and get a call from UPS and possible inspection of the boxes. I had a couple successful claims, but my stuff was shipped according to their specs, I opted for extra insurance regularly, and my packing was always verified at the counter until the clerks new me and how I packed equipment. I shipped a fair amount of equipment, and although almost all of it would arrive without visible damage, there was about 10% of the time that the electronics wouldn't work on arrival.

Electronics and glassware packing is best done with double boxes, three inches of filled space between inner and outer box, stuff in the inner box suitably padded. I found that 24" cubes and 18" cubes were less likely to get crushed, perhaps because it was obvious to the loaders that if they didn't fit one way, they couldn't be crammed in another way. They usually would end up being on the bottom of stacks, and the outer box dented in some, but the structure of the inner box was always fine. Corner crushing is normal shipping damage, and nothing breakable should ever be packed near a corner.

FWIW, I generally found that 3 day shipping was safer than ground shipping, and 2 day or faster was always perfect on arrival. YMMV
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Old 04-19-2017, 06:21 AM
 
1 posts, read 574 times
Reputation: 10
Default Does anyone know if UPS reimburses at all?

Oh wow, are things really SO bad?

I've been doing research on the topic because the UPS guy who is responsible for my street doesn't give a damn about the parcels at all. My home security camera app has caught him flinging parcels at my porch several times. Sooner or later something IS going to be damaged. I just want to know if they will reimburse at all. In case you are curious, here is how he (man)handled my parcel the other day:

[url]https://alfred.camera/tv/8yfqfhGs16AD1[/url]

Trying not to buy from sellers who ship via UPS from now on...
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Old 04-19-2017, 11:57 AM
 
Location: Somewhere in northern Alabama
18,540 posts, read 55,453,855 times
Reputation: 32271
Quote:
Originally Posted by sherie_clayton View Post
Oh wow, are things really SO bad?

I've been doing research on the topic because the UPS guy who is responsible for my street doesn't give a damn about the parcels at all. My home security camera app has caught him flinging parcels at my porch several times. Sooner or later something IS going to be damaged. I just want to know if they will reimburse at all. In case you are curious, here is how he (man)handled my parcel the other day:

https://alfred.camera/tv/8yfqfhGs16AD1

Trying not to buy from sellers who ship via UPS from now on...
OfferPetesake. This is an easy one. If you are getting regular problems, send an actual letter with photos from your clip to UPS corporate. S--- flows downhill. One deliveryman does not make the company. Without feedback, employers are limited in their perceptions of how work is being done.
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Old 04-25-2017, 09:23 AM
 
Location: New England
1,553 posts, read 757,965 times
Reputation: 1393
Quote:
Originally Posted by christina0001 View Post
I recently moved; all but 5 boxes fit into my uncle's truck, so I UPS'ed these 5 boxes. Two of the 5 boxes were visibly crushed on one corner. Turns out several items were broken, and I had wrapped them very carefully and packed the boxes fully. I am really bummed out. I filled out claims online for the 2 boxes, and I still have the boxes and the broken items, but I have no proof of what their worth was. Do you think I will get any sort of money back, has anyone done this before? When I shipped the boxes I put down that each one was worth $50; the broken items' worth is about double that, but I would be happy to get just $50 per box, at least. One was a pretty Lenox beverage dispenser, I never thought in a million years it would get broken.
Had a box missing once, and for 3 years UPS required an adult to sign for delivery. Odd as we get nearly daily delivery. Claim was for $119 from an online retailer.
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Old 04-25-2017, 11:19 PM
 
Location: Diaspora
21,540 posts, read 24,674,751 times
Reputation: 8930
Quote:
Originally Posted by sherie_clayton View Post
Oh wow, are things really SO bad?

I've been doing research on the topic because the UPS guy who is responsible for my street doesn't give a damn about the parcels at all. My home security camera app has caught him flinging parcels at my porch several times. Sooner or later something IS going to be damaged. I just want to know if they will reimburse at all. In case you are curious, here is how he (man)handled my parcel the other day:

https://alfred.camera/tv/8yfqfhGs16AD1

Trying not to buy from sellers who ship via UPS from now on...
Blue shirt, small white truck in the background? That's USPS delivering it and not UPS.
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Old 04-25-2017, 11:46 PM
 
9,569 posts, read 12,509,841 times
Reputation: 15027
Quote:
Originally Posted by Pruzhany View Post
Blue shirt, small white truck in the background? That's USPS delivering it and not UPS.
Could also be FedEx. Too bad the OP didn't let the video run long enough to see the truck drive past so we could see the big logo on it. But, that video clearly shows it is Absolutely Not UPS.
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Old 04-25-2017, 11:59 PM
 
Location: Diaspora
21,540 posts, read 24,674,751 times
Reputation: 8930
Quote:
Originally Posted by Rabrrita View Post
Could also be FedEx. Too bad the OP didn't let the video run long enough to see the truck drive past so we could see the big logo on it. But, that video clearly shows it is Absolutely Not UPS.
Look closely and you can see it's a small USPS enclosed jeep (you'll see the stripes) and he walked to the passenger door.
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