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Old 10-09-2008, 09:54 PM
 
Location: State of Being
35,888 posts, read 60,142,550 times
Reputation: 22077

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I have been ordering from sellers on Ebay since the late 90s. But I just had something occur that has never happened to me before!

Today I found a notice in my mailbox that $2.30 was due on a package. Now I had already paid the seller $8.85 for shipping for 5 salad plates, per her invoice, and further, paid it through PayPal. So not like I sent a check. I paid exactly what the listing said it would cost me and also what PayPal invoiced me.

And now I get this notice to pay $2.30 more.

I am highly perturbed b/c I consider the shipping charges when I bid. And we are talking some glass plates here - that sold for only $1 a piece!!!

I wrote the seller and said - How the heck did this happen?

Have not heard back from him/her.

How big of a deal should I make of this? I am highly irritated that I have to go pick up the package . . . so that alone is aggravating . . . but to have to pay more postage . . . I feel jerked around.

What would you do? Leave horrible feedback? Complain to Ebay and PayPal????

Forget it?
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Old 10-09-2008, 10:39 PM
 
Location: Tyler, TX
15,148 posts, read 15,994,270 times
Reputation: 7940
I would try a couple more times to contact the seller and see if you can get reimbursed. As a (former - but that's another story) eBay seller myself, I know that things can get buried in the inbox, come in while I'm on vacation, etc. Make sure you give the seller as much opportunity to respond as is reasonable, considering that they may not even get your message for a while. Leaving bad feedback should be an absolute last resort - feedback/reputation is everything to a seller.

Be patient, and I'll bet that it'll all work out. They probably just miscalculated the weight or didn't account for the packaging or something, and will be happy to reimburse you for the additional postage. I know I would in that situation.
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Old 10-09-2008, 10:47 PM
 
Location: State of Being
35,888 posts, read 60,142,550 times
Reputation: 22077
Thank you, swagger! Yes, that makes sense - give it a few days. Not like it is something urgent.

I think what peeved me was having to head to the PO to pick the item up - even more than the additional postage due, LOL!!!
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Old 10-10-2008, 05:42 AM
 
520 posts, read 2,126,894 times
Reputation: 303
i had that happen to me once. the post office did leave the package at my house, but attached was an envelope that said i had to pay like 2 bucks or something like that. The reason was because the seller had used a priority mail shipping box, but turned it inside out, and the post office knew that based on the size, so I had to pay extra shipping because the seller turned the box inside out. I just sent them a message and they paid me the extra amount via paypal and it was no big deal
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Old 10-10-2008, 06:16 AM
 
Location: In a house
20,898 posts, read 18,966,653 times
Reputation: 14516
Do not pick up the package! Tell the PO to return to sender! Then go to your Pay pal account and tell the to dispute it! Easy! Don't let them jerk you around! I would however give that person a couple of days to respond before you do anything. Sometimes it takes time to get someone to respond!
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Old 10-10-2008, 07:45 AM
 
Location: Michigan
859 posts, read 1,735,455 times
Reputation: 456
I'd pick it up, then tell the person. If that does not work, tell EBAY about it. File a complain ! Easy as that !

I would not let it go back for $ 2.30 sorry ...
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Old 10-10-2008, 01:17 PM
 
955 posts, read 3,076,748 times
Reputation: 583
Quote:
Originally Posted by Jasmin71 View Post
I'd pick it up, then tell the person. If that does not work, tell EBAY about it. File a complain ! Easy as that !

I would not let it go back for $ 2.30 sorry ...
Yep exactly - I know it is a principle thing and you are upset, but if you want the itme I'd just do it... then complain and if you get no results leave negative feed back - same thing happened to me once upon a time and I was very angry as well!
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Old 10-11-2008, 04:29 AM
 
13 posts, read 56,895 times
Reputation: 14
I will also go with the route to contact the seller 2 more times and wait 2 days for each one. If no reply then see if its worth the trouble to pick up the package (will put additional cost on your part or at least some effort) but if I were you I wouldn't pick it up especially if I don't get a reply from the seller. Just complain to paypal and ebay to get your money back.
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Old 10-11-2008, 03:29 PM
 
Location: State of Being
35,888 posts, read 60,142,550 times
Reputation: 22077
Thank you all for your great suggestions. I am highly irritated about having to go pick it up as well as paying the extra postage. And it was $2.80, not $2.30, LOL. I went back and checked again and it was higher than I had realized. I had not picked it up yet b/c I wanted to see what you all had to say. I hate to give up the plates b/c they match a set I use for luncheons, but not like I will be upset about it if I never see them again.

I am wondering about that "turning the box inside out thing" may have to do w/ this . . . b/c I have heard of this causing problems before. I sure have gotten boxes that way.

What gets me is, I felt like I had been overcharged a bit to begin w/ on the postage, but when no one else bid on the item, I reasoned that the low cost of the plates offset the shipping cost. Now adding $2.80 more - well that means I spent $5. on the item and about $11. on shipping. We are not talking Waterford crystal here, LOL!!!!

Really appreciate the input b/c I was wondering if I might be over-reacting for wanting to leave negative feedback and complain to Ebay and PayPal. Of course, I do agree - give time for the Seller to reply.

As of yet, NOT A WORD.
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Old 10-12-2008, 10:21 PM
 
Location: The 12th State
22,947 posts, read 53,380,271 times
Reputation: 14723
I hope it works out for you and you do what you feel is right. I only turn boxes inside out if I am using a different shipping service and sometimes the post office boxes are just the right size and free. Girlfriend I hate to say it but you might have to own up to the postage if you want the item I have dealt with to many sellers who do business with you then cut you dry.
GOOD LUCK
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