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I worked for six years for a company that writes software that controls these systems. They do it all, including voice recognition.
I hate the VR systems.
I don't mind using an IVR, as long as it's well designed. Navigating through several useless levels of menus or lists of choices 10 items long are the hallmarks of a poorly designed menu structure.
"Your call is very important to us" - but not important enough to be answered by a human.
Verizon is the worst of the bunch. The way to beat Verizon's system is to say "Agent" and when they ask for clarification, say "Customer Service". You can then speak to a live person.
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"Your call is very important to us" - but not important enough to be answered by a human.
Verizon is the worst of the bunch. The way to beat Verizon's system is to say "Agent" and when they ask for clarification, say "Customer Service". You can then speak to a live person.
If you're finished reading this message, press or say "1". If you'd like to read it again, press or say "2". If you'd like to leave a message for the original poster, press or say "3". If you'd like to read this again in Spanish, press or say "4" ...
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At my boyfriends employer, they still answer the telephones on the first ring AND input orders over the phone with a real live person. It's pretty awesome And really, it's no wonder they're STILL doing awesome in the recession.
I HATE HATE HATE the voice recognition systems - GOD forbid you cough, your child makes a noise, or you have the tv or radio on - AHHHHHHHH - start over again ... no that is no correct... aAAHHHH - I pick push button EVERY TIME over voice - and preferably just push 0 to get a real live English speaking person
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