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View Poll Results: What kind of automated system do you prefer?
Voice recognition 0 0%
Button Pressing 9 64.29%
Combination of the two 2 14.29%
Other 3 21.43%
Voters: 14. You may not vote on this poll

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Old 12-12-2008, 11:46 AM
 
Location: Chicago, IL
8,998 posts, read 13,308,386 times
Reputation: 3536

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We've all had to deal with them at some point.
Do you prefer the kind where you speak into the phone, the kind where you press buttons for your selections, or a mix of the two?

I know no one really loves automated systems.
I conduct customer satisfaction surveys and most of them have questions about the automated system. I'd be rich if I had a quarter for every time I heard someone say, "I hate the automated system!!"

I once did some clothes buying over the phone from Delia's and Torrid and they were the only two big places I've ever done business with that didn't have some kind of automated system.
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Old 12-13-2008, 09:12 PM
 
Location: Fredericksburg, Va
5,224 posts, read 13,729,554 times
Reputation: 7467
Neither! They take too long, they don't give you the choices you want...they're annoying and I HATE them! (Here's your quarter!)
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Old 12-14-2008, 09:38 AM
 
Location: Where the sun likes to shine!!
20,521 posts, read 26,853,315 times
Reputation: 88575
I would rather talk to a person but if I can't I like the push buttons over voice recognition. Sometimes the accents on the voice are much different than my own and I end up yelling at the phone because they don't understand my accent. Of course, I don't have an accent lol.
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Old 12-14-2008, 10:01 AM
 
Location: A Yankee in northeast TN
11,430 posts, read 15,027,876 times
Reputation: 26546
The worst are the systems that spiel five minutes worth of advertising or store hours and directions before you ever get to push the first button.
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Old 12-14-2008, 08:45 PM
 
Location: Where the sun likes to shine!!
20,521 posts, read 26,853,315 times
Reputation: 88575
Quote:
Originally Posted by DubbleT View Post
The worst are the systems that spiel five minutes worth of advertising or store hours and directions before you ever get to push the first button.

I know and I only have a cell phone so it costs me everytime they waste my time.
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Old 12-15-2008, 10:07 AM
 
Location: In the real world!
2,178 posts, read 8,634,533 times
Reputation: 2803
I voted "other".. I prefer a real human! It seems no one answers their own phone anymore. Lets get people back to work and answeing phones for a living... make the consumers HAPPY!
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Old 12-15-2008, 11:50 AM
 
2,002 posts, read 4,141,858 times
Reputation: 1759
Another quarter for you here! LOL. I don't like those systems. I pay a couple of bills by phone with that system, and it's not very comfortable.

My husband has his english accent and the machine never recognize his voice! LOL.

Quote:
Originally Posted by DubbleT View Post
The worst are the systems that spiel five minutes worth of advertising or store hours and directions before you ever get to push the first button.
I agree!
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Old 12-15-2008, 11:57 AM
 
Location: Chicago, IL
8,998 posts, read 13,308,386 times
Reputation: 3536
Quote:
Originally Posted by Laura707 View Post
I voted "other".. I prefer a real human! It seems no one answers their own phone anymore. Lets get people back to work and answeing phones for a living... make the consumers HAPPY!
Of course everyone would prefer a human. I just hope the humans on the other end of my phone are in a good mood. I once called AT&T about a weird issue with my cell phone minutes and the woman seemed so uninterested and she had a very monotone voice. I called back the next day and got someone who was very upbeat, personable, etc.
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Old 03-07-2009, 10:05 PM
 
2 posts, read 2,686 times
Reputation: 10
pleasa give me a list of automated systems in schools and offices...any kind of systems
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Old 03-07-2009, 10:07 PM
 
2 posts, read 2,686 times
Reputation: 10
somebody help me...............
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