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Old 02-06-2009, 11:30 PM
 
Location: Fort Worth, Texas
10,739 posts, read 32,213,801 times
Reputation: 6810

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I personally would walk into a Costco and just try to make an outright exchange. You mention they look just alike, maybe the employees will make the same mistake and think they are the same.
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Old 02-07-2009, 04:05 PM
 
17 posts, read 223,990 times
Reputation: 18
The problem there is our local Costco doesn't carry these machines. We had to order it from Costco on-line.
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Old 02-09-2009, 12:49 AM
 
Location: New Mexico to Texas
4,552 posts, read 13,620,425 times
Reputation: 2141
I have to agree Costco's policy is one of the best and they do most anything to satisfy the customer.
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Old 02-09-2009, 09:36 AM
 
Location: In the real world!
2,178 posts, read 8,626,368 times
Reputation: 2803
I would contact the company that made the machine.. Let me tell you of my recent experience and why I said that..

Christmas 2007, my daughter gave me a Black & Decker convection oven. October of 2008 while making some toast in it, the glass door just exploded into a million pieces. I contacted the company, knowing they only sold good products and figuring it was a defect in this model.... They were extreemly nice to me on the phone, apoligized over and over for the problem and sent me out a new one immediately. All I had to do was cut the plug off of the one that exploded and mail that to them.. and wouldn't you know it, they no longer made the modle I had, and had to send me out the newest model. It didn't cost me a cent!

Contact the company!!!
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Old 02-09-2009, 11:48 AM
 
16,308 posts, read 25,374,229 times
Reputation: 8305
I bought a 4GB Thumb drive from Sam's Club. About 10 months later it failed, so I took it back for exchange. As memory prices fluctuate a lot, the same thumb drive was not $20 less than I paid 10 months earlier. Sam's exchanged the drive and gave me $20.00 + tax in cash.
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