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Old 04-06-2009, 09:37 AM
 
335 posts, read 730,510 times
Reputation: 101

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So I'm very interesting in switching over to metro pcs. Their plans are AWESOMELY PRICED. I'm just wondering about the quality of service.

Anyone out there with metro pcs?? what is the customer service and coverage like?

The cellphone selection online is very limited. Are there more selections available in stores??

Any info or comments in regard to metro pcs is greatly appreciated!!
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Old 04-06-2009, 04:14 PM
 
1,492 posts, read 4,586,921 times
Reputation: 1284
I don't have them but would get them in a heart beat if they had coverage in my area. Everyone I know that has them (many out west) loves them.
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Old 04-07-2009, 07:54 AM
 
335 posts, read 730,510 times
Reputation: 101
Quote:
Originally Posted by VegasGrace View Post
I don't have them but would get them in a heart beat if they had coverage in my area. Everyone I know that has them (many out west) loves them.
Thanks for your response!!
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Old 05-10-2009, 01:49 PM
 
1 posts, read 3,292 times
Reputation: 12
Angry Metro pcs customer service sucks

Metro PCS customer services SUCKS I dialed the customer services number for almost 2 hours and could not get a cusomer services rep so I could not text my wife or my mom for MOTHERS DAY METRO PCS needs to get better service to customer:

Last edited by gilbert holguin; 05-10-2009 at 01:58 PM.. Reason: spelled word wrong
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Old 05-10-2009, 08:55 PM
 
1,997 posts, read 2,688,056 times
Reputation: 1706
We had Metro PCS before and the coverage is not good. We're in Dallas and the phone randomly worked even in the city ("no signal")! Never used customer service so no idea there.
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Old 05-11-2009, 09:57 AM
 
413 posts, read 878,176 times
Reputation: 285
I have a friend who has it and she said they don't tell you that if you miss payments for two months they will give your number to someone else. Most places give you a warning. She said for the price it is ok but has had trouble with coverage.
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Old 05-13-2012, 08:14 AM
 
4 posts, read 3,846 times
Reputation: 12
MetroPCS sucks terrible, horrible customer service.

For over a week I argued, begged & pleaded at every level, 6 store reps, 6 online reps. In my opinion all of them incompetent and many rude. Autopay account deleted and recreate at least 4 times. Everyone keeps saying the same thing just go in and update to account info. The account was even verified by a Corporate Center supervisor. Phone service has been shut off twice. Even after the store manager at the corporate Center assured me that it ad been restored.

Then I found the emails for coroprate HQ. Two emails to three execs and the problem was fixed in two hours. You do the math. Corporate email, fax number, phone number and my complaint letter is at Mod cut: Sorry, but new members are not allowed to post links.

Pass the link along

Last edited by PJSinger; 05-13-2012 at 04:26 PM..
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Old 05-22-2012, 09:00 PM
 
Location: New York
877 posts, read 894,192 times
Reputation: 513
Are you in NY?

From what I hear, the service is average. Not too great but not too bad. Most of all, my friends just have a problem with the overall selection of the phones since it seems like there isn't a lot of choose from.
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