Since it seems many here have worked in Retail at one point or another in their lives, I thought it would be fun to share some experiences/stories we have encountered; with nasty, rude, trying to be slick, nightmare customers.
But you need not have worked in Retail to participate. All of us go shopping and at one time or another ....we are all consumers. So even as a shopper I suspect many us have some experiences with these types of goofy customers and have a story to share.
I'll start it off with one of my most "fun" experiences.
Years ago I was a manager at an electronics store. One day I was called up to the Customer Service Desk to speak to a customer returning a boombox CD Player for a full refund.
So I make my way up to the CS Desk and upon arriving, I find a mid 20's male standing there. He had placed a sawdust-covered CD Player Boombox on the counter and request a full refund.
And when I say this boombox was covered with sawdust, I mean this thing literally had a thick layer of sawdust all over the top of it and a lot of sawdust clinging to even the vertical chasis.
I politely asked him what the problem was.
He looks at me completely straight-faced, hands me his receipt (bought roughly 16 days ago) and says.....(I'm paraphrasing here, but relatively accurate)
" I bought this a few weeks ago for work and now it doesn't work. I'm returning it and I want a refund"
I said......'Sir, this boombox is covered top to bottom, side to side with sawdust. I have no doubt it longer functions properly. But I can not give you a refund because it's obvious the boombox in question was damaged by your specific method of use and not a manufactors defect."
And the genius says....." It never worked since I bought it."
Me..... " Then how did it get covered in sawdust? "
Genius....." I want to speak to another manager."
Me...... " I am the manager. There are no other managers, here."
Genius.... " It doesn't work. I want my money back. This is b*ll****, I bought this two weeks ago and it doesn't work. I got ripped-off!"
Me..... " Sir, I will not give you a refund. You damaged the boombox by exposing it to sawdust. That's your responsibility. You were negligent in your placement and use of the boombox."
Genius..... " Why do you think the sawdust broke it? It's just sawdust."
I then swept/wiped a bunch of sawdust of the CD lid and opened the CD Tray lid.
Me.... " See that? The laser mechanism is completely covered in sawdust and so is the whole CD tray. The laser can't possibly read any CDs with sawdust all over it. Furthermore, you probably have a bunch of sawdust inside the boombox and all over the motherboard and power supply.
I suggest you take this boombox home, get your vacume cleaner and vacuume up all the exterior sawdust. When your finished with that, carefully and gently vacuume the CD tray and all around the laser lens.
Then, get a screw driver.......open it up and vacumme/clean out the interior. Also clean the speakers. Be careful with the tweeter."
Genius..... " I don't have time for that cr**. I want a refund!!
Me...... " Sir, I have to ask you to leave the premises and take the boombox with you.
Genius... " **#*#**##*@**#*#*#*@*@*#*@* (a string of profanity, physical threats and personal insults).
At which point security showed up and convinced him it was a good time for him to leave.
It was obvious to me (and everyone at the CS Desk, this genius bought the boombox to take to work/job site (whatever it was that he was doing) and once the job was finished; he'd return the boombox for a refund.
This guy was a major jerk and was trying to pull a fast one. Essentially what he was doing was fraud. The idiot knew he ruined the boombox, but still tried to get a refund. And he was a horses-ass to boot.