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Old 05-13-2009, 06:35 AM
cfr cfr started this thread
 
152 posts, read 321,008 times
Reputation: 29

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All you hear about is "sales are down".
Darn, I walk into your establishment, knowing I'm going to spend money, but not knowing if I will get the product. Poor customer relations. The salesperson is talking negatively about their job, boss, or co-worker. We've all complained about something, at sometime. But to be done in front or within earshot of the customer? Don't they realize or they should realize that I am there to spend money....hello...that's how you get paid. I do NOT want to know the details of your problems. You poor thing ! I have my own problems but you are not the person I should be telling. Just showing up is not enough to constitute you keeping your job.
Or my other pet-peeve. We'll call you back at OUR earliest convenience...4 days later [not including weekends & holidays].
Hello....I am here to spend money. I need the info now or I'll go to someone else who has time to talk to me and get my money for services rendered. Pay by cash, no bounced checks... see "warning, why didn't they tell me?" I'm having problems with the larger corporations, where they pass the buck on who's the appropriate person to answer my question & to help me solve our problem. We signed up with you and your promises... Let's see...promise them anything to get their signature on the dotted line. 2 months of leaving constant messages to get back to me? With an apology of I'm sorry it took so long to get back to you.
TWO MONTHS. I feel the larger corporations don't care. They got you. Isn't more money better than less money at the end of the day? Maybe we should all reflect
[TOP to BOTTOM of the ladder] and see how we can give our customers what they need or at least give the correct phone number of the person who can help them. Creating customer loyalty? What's that?
Anyone else cringe when you got to make that phone call?
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Old 05-13-2009, 06:39 AM
 
Location: Lake Wylie, SC
299 posts, read 927,287 times
Reputation: 101
Is this rant regarding a particular company that we should know about?
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Old 05-13-2009, 06:40 AM
 
2,560 posts, read 5,942,394 times
Reputation: 1057
For customer service, please press 3.

Sorry, but all customer service representatives are currently on the line with other customers. Please stay on the line and we will take your call in the order it was received. Thank you for choosing our company, your call is important to us.
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Old 05-13-2009, 06:44 AM
 
Location: State of Being
35,885 posts, read 65,242,129 times
Reputation: 22270
I think CFR just can't believe that with the economy in the shape it is in . . . and w/ so many people having lost their jobs here . . . that at least a local company (even if not a large corporation out of town) should be receptive to whatever potential customers walking in the door.

Seems CFR is kind of amazed that - w/ so many people on the streets looking for jobs - that the ones who DO have a job serving the public seem to not appreciate it.

I agree - if I were an employee right now, doing any kind of work (no matter what the salary) I think I would be acutely aware that there are people willing to take my job if I don't perform.
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Old 05-13-2009, 06:44 AM
 
Location: CLT native
4,280 posts, read 9,823,570 times
Reputation: 2249
Did you mean to post here or Craigslist: Rants and Raves?

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Old 05-13-2009, 06:45 AM
 
Location: State of Being
35,885 posts, read 65,242,129 times
Reputation: 22270
Quote:
Originally Posted by nascarnancy View Post
For customer service, please press 3.

Sorry, but all customer service representatives are currently on the line with other customers. Please stay on the line and we will take your call in the order it was received. Thank you for choosing our company, your call is important to us.
Your call is important to us (but not important enuff to hire enuff people - and we would prefer you use the website FAQs rather than calling us, anyway).
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Old 05-13-2009, 06:49 AM
 
1,877 posts, read 4,201,506 times
Reputation: 1243
I sure as hell do!! Two recent examples: 1.) made a very simple request to a certain sat tv provider. Wouldnt have cost them anything, and wold have made me a thrilled consumer. They wouldnt do it. Made me so mad that I cancelled the service, and paid the early termination fee-just to prove a point.

2.) A certain LARGE seller of computers (desktop and laptop). Said seller generally outsources all of its sales and tech calls to people who dont do such a good job with their English speaking. After my laptop completely quit working only 30 days into its life, and I spent no less than 3 hours talking to "Bob" in India, I swore I would no longer purchase their product. To their credit, it seems that they have at least made an attempt to remedy the sales outsourcing comlaints. It is now possible to request an American-based sales team, and for an added fee, you can get American-based tech support.

Bottom line is, that OP is right. Most corporations now seem to have no interest in building long term customer relationships. Seems they are more interested in making a fast sale. Of course, it doesnt help that people threaten to take their business elsewhere, and then dont. I suspect that some comanies even count on that!
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Old 05-13-2009, 06:51 AM
cfr cfr started this thread
 
152 posts, read 321,008 times
Reputation: 29
It could be any company. Are your customers [us] getting this response from your salespeople. Do you check ? Do you listen ? Some complaints, I realize are a lapse in judgement under pressure. Unfortunately, stuff happens. What's your response with employees with cell phones on the job?, "bye , love you, see you later"
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Old 05-13-2009, 07:00 AM
 
Location: CLT native
4,280 posts, read 9,823,570 times
Reputation: 2249
Quote:
Originally Posted by Hoagie58 View Post
I spent no less than 3 hours talking to "Bob" in India, I swore I would no longer purchase their product
LOL, that is so classic!

At least with Apple you can drag it to the Southpark store and talk to a real person.
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Old 05-13-2009, 07:04 AM
 
Location: State of Being
35,885 posts, read 65,242,129 times
Reputation: 22270
Quote:
Originally Posted by mullman View Post
LOL, that is so classic!

At least with Apple you can drag it to the Southpark store and talk to a real person.
Ohhhhh . . . so true. Hubby's company has PC's . . . and tech support and even tho the guys (internal IT folks) are really great and on top of things - there is a lot of holding on the line.

With my Mac . . . I can usually figure out any issues on my own and fix 'em, but if I can't . . . just head to the Apple store in SP. Now, that is an example of great customer service. They hire people who are competent and love what they are doing.

I have used Apple stores in five cities and the consistency of quality I have encountered at each one was outstanding - and the same across the line. That is the way customer service (and c/s training) should be handled.
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