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Old 06-05-2009, 12:22 PM
 
1,271 posts, read 3,683,562 times
Reputation: 584

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I normally pay my bills like I should but for whatever reason when I paid it this time I call myself rounding it out (or so I thought). Why did I get a call from my teenage daughter (who is now on Summer break) stating that "all the electricity is out? Knowing that my bill had been paid for the month I'm thinking there may have been some sort of power outage in my area (which has happened before) or that it was some sort of oversight. I was also very worried though because it takes all of 10 minutes to get extremely hot in the house and with the kids being out of school, that's not a good thing (asthmatic child). I called my energy provider (on my way to work, in rush hour traffic!) to inquire about what was going on and was told " yes you have been disconnected because your account is 22 cents past due"!

I thought "I'm being punked right"? they couldn't possibly be disconnecting me for something that could easily be written off or added on to the next bill ....needless to say I have a 22 cents charge on my credit card AND it took 4-6 hrs for a technician to restore the electricity.

Gimme a f'in break

Has anyone had this happen to them before?
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Old 06-05-2009, 01:04 PM
 
5,214 posts, read 8,220,891 times
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I haven't had anything like that happen. But shut the power off over 22-cents? Disgraceful! Sounds pretty sleezy. Does the power company farm out their billing? I'd suggest hanging on to the billing statement, then take your story to the newspaper. It might not resolve anything, but the power company could end up with a mighty dim view from the public. I'd also suggest contacting the Public Utility Commission in your state about the matter. I agree that the power company could've just as easily have added the amount to your next bill. Did the power company charge you for having someone come out to turn the power back on?
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Old 06-05-2009, 01:26 PM
 
1,271 posts, read 3,683,562 times
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Yup they charged me a disconnect fee.

I've been waiting for a supervisor to call me regarding it as well. I think I may go to the PUC about it, because something it would seem that there was some sort of ethics violation that happened.

Quote:
Originally Posted by NightBazaar View Post
I haven't had anything like that happen. But shut the power off over 22-cents? Disgraceful! Sounds pretty sleezy. Does the power company farm out their billing? I'd suggest hanging on to the billing statement, then take your story to the newspaper. It might not resolve anything, but the power company could end up with a mighty dim view from the public. I'd also suggest contacting the Public Utility Commission in your state about the matter. I agree that the power company could've just as easily have added the amount to your next bill. Did the power company charge you for having someone come out to turn the power back on?
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Old 06-05-2009, 01:31 PM
 
Location: Penobscot Bay, the best place in Maine!
1,895 posts, read 5,318,146 times
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That's a story I'd like to see on the local news.
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Old 06-05-2009, 01:41 PM
 
Location: Austin, TX
16,746 posts, read 41,799,262 times
Reputation: 9276
Quote:
Originally Posted by Bjones1976 View Post


I normally pay my bills like I should but for whatever reason when I paid it this time I call myself rounding it out (or so I thought). Why did I get a call from my teenage daughter (who is now on Summer break) stating that "all the electricity is out? Knowing that my bill had been paid for the month I'm thinking there may have been some sort of power outage in my area (which has happened before) or that it was some sort of oversight. I was also very worried though because it takes all of 10 minutes to get extremely hot in the house and with the kids being out of school, that's not a good thing (asthmatic child). I called my energy provider (on my way to work, in rush hour traffic!) to inquire about what was going on and was told " yes you have been disconnected because your account is 22 cents past due"!

I thought "I'm being punked right"? they couldn't possibly be disconnecting me for something that could easily be written off or added on to the next bill ....needless to say I have a 22 cents charge on my credit card AND it took 4-6 hrs for a technician to restore the electricity.

Gimme a f'in break

Has anyone had this happen to them before?
This is a little hard to believe. I have never heard of a power company doing this without some kind of advanced notice and due process. Some states even have laws prohibiting it. Where do you live?
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Old 06-05-2009, 02:05 PM
 
Location: southwestern PA
20,419 posts, read 38,494,138 times
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Quote:
Originally Posted by CptnRn View Post
This is a little hard to believe. I have never heard of a power company doing this without some kind of advanced notice and due process. Some states even have laws prohibiting it. Where do you live?
That's what I was thinking. It usually takes months (and plenty of notices) to do a disconnect around here!
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Old 06-05-2009, 03:00 PM
 
1,975 posts, read 3,331,344 times
Reputation: 3246
I can sympathize with the OP. I live in NJ and our water company tried to disconnect us. They sent a guy to our house to tell us the water would be shut off at midnight. I asked him why and he said we were 14 days past due! I called the water company and finally on the third call in 30 minutes I spoke to someone with who verified that we were NOT past due at all. To this day I still feel sorry for the worker they sent to our house...that poor kid's ears are probably still ringing!

I don't find it hard to believe at all.
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Old 06-05-2009, 03:04 PM
 
1,271 posts, read 3,683,562 times
Reputation: 584
Texas.




Quote:
Originally Posted by CptnRn View Post
This is a little hard to believe. I have never heard of a power company doing this without some kind of advanced notice and due process. Some states even have laws prohibiting it. Where do you live?
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Old 06-05-2009, 03:07 PM
 
Location: mass
2,905 posts, read 6,644,971 times
Reputation: 4984
That does sound insane!

No, nothing like this has ever happened to me!
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Old 06-05-2009, 03:08 PM
 
1,271 posts, read 3,683,562 times
Reputation: 584
Not here. I know in the midwest your bill can reach hundreds of dollars before you get a "warning" letter let alone a disconnect. Even if I had received something in the mail (which I think I would have recalled a 22 cents disconnect notice).....

22 cents? Are you freaking kidding me?


Quote:
Originally Posted by Pitt Chick View Post
That's what I was thinking. It usually takes months (and plenty of notices) to do a disconnect around here!
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