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Old 07-20-2009, 01:25 AM
 
Location: rain city
2,958 posts, read 11,463,461 times
Reputation: 4915

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Americans are so spoiled.

In a whole bunch of other countries--you're returning nothing, ever. No. You bought it, they took your money you took the stuff, and that's the end of the deal forever. Things bought can't be returned. You paid for it you're keeping it.

Makes you a lot more cautious about buying things. As well it should. American return policies are the most liberal giveaways in the world. Even in bad stores with crappy customer service.
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Old 07-20-2009, 11:55 AM
 
Location: Up in the air
19,121 posts, read 27,056,229 times
Reputation: 16266
Home Depot had a ridiculous return policy... You could basically return anything at anytime without receipt. We had so many special orders ( I was the DH for Milworks) that were returned because either the customer measured wrong or they decided they didn't like the design after all. It's really hard to resell custom item to the general public...

We also had customer return things that Home Depot never sold... weird brands, weird items, and we even had customers who would buy a box of tile, fill it with bricks and just have 2 or three pieces of tile peeking out of the front.

We also had customers who would purchase a sink, but fill the box up with random stuff from around the store, then come back and return it all to get store credit.

Return policies are pretty liberal at most chain stores.
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Old 07-22-2009, 03:30 PM
 
Location: Pacific Northwest
295 posts, read 179,505 times
Reputation: 474
Quote:
Originally Posted by texdav View Post
Its because wal-mart will ususal take so many returens if new even with no receipt Somethings that break they will take back too. People just get use to them taking almost anything back is my guess.

Walmart will accept mdse as a return that is not even their own merchandise, they will not give cash back, but they will give a gift card
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Old 07-24-2009, 10:29 PM
 
2,707 posts, read 5,455,839 times
Reputation: 5557
I went to Costco once to purchase a membership, and as I was standing there at the counter, the guy next to me was returning a 48-pack of TOILET PAPER. That might be the most ridiculous return I've ever seen. Why was he returning it? Did he just need his $25 back? Because toilet paper is one item that's GUARANTEED to be used.
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Old 07-25-2009, 07:14 PM
 
Location: San Antonio, Texas
1,692 posts, read 3,455,835 times
Reputation: 4115
Most warrantees are manufacturer LIMITED. Some stores will help honor those warrantees if nothing else can be done by the manufacture and all other stipulations apply. What is happening is people taking advantage of stores with accepting return policies. My company (that I work for) used to have a very open return policy now... we stick to the 30 day rule and only on case by case situations will we allow other returns, since we do help cover some manufacture warrantees if the customer tries the manufacture for assistance and they in turn say return item to us we will take it back in those cases.

I hate seeing people thinking that just because they have an item for just x amount of months that they can return item esp if warrantee has expired on that item. I have seen customers return broken items that they tried to fix for full refund saying that it was broken in the packaging when they bought it. Why buy it if it was broken? Why fix it if you knew it was broken? Once you try to fix it you now own the product and problem/ limited warrantee gets void... the time for the return was before you take 'broken' item out of packaging.

some consumers don't understand warrantees any better then how their credit cards really work.
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