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Old 02-01-2015, 06:44 PM
 
1 posts, read 341 times
Reputation: 10

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Quote:
Originally Posted by car54 View Post
I wouldn't bother writing the company, if it's a big chain....they couldn't care less. And if they get a chance to screw that helpful employee, they'll jump on it.

Whenever a customer service person really goes out of his or her way to help me....I slip 'em a 20.
That is such a jaded attitude! And an easy way out! And it doesn't it help the employee come review time.

T. Kramer - I realize this was long ago, but for future reference - you, Car 54, and anyone else: don't talk to corporate HR - which, I assume, is where car 54 is coming from. Instead, find out the name of the store manager by calling the store. Say "I talked to Holly the other day and she was a lot of help. I'd like to bring that to the attention of the department manager - who is that?"

The store will be more than happy to help you. They'll be thrilled that you're praising the employee to the person's boss. The boss will be thrilled.

Why? Because people are quick to find fault and complain about someone, but slow to praise. Car 54, your $20 is great for the employee's pocket, but come review time, that doesn't help them. It doesn't go in their file. It doesn't carry with them in the glow of recognition to their boss. No one know they were helpful except for you...and them. And that's not enough.

It's nice to slip them a $20, but you're not doing them any favors. If you're so savvy on this forum, then you have retail background - either in management or as an employee - and you should be able to provide better advice on this topic.
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Old 02-02-2015, 12:02 AM
 
Location: Verde Valley AZ
8,776 posts, read 9,929,223 times
Reputation: 11390
Quote:
Originally Posted by jujubee6 View Post
That is such a jaded attitude! And an easy way out! And it doesn't it help the employee come review time.

T. Kramer - I realize this was long ago, but for future reference - you, Car 54, and anyone else: don't talk to corporate HR - which, I assume, is where car 54 is coming from. Instead, find out the name of the store manager by calling the store. Say "I talked to Holly the other day and she was a lot of help. I'd like to bring that to the attention of the department manager - who is that?"

The store will be more than happy to help you. They'll be thrilled that you're praising the employee to the person's boss. The boss will be thrilled.

Why? Because people are quick to find fault and complain about someone, but slow to praise. Car 54, your $20 is great for the employee's pocket, but come review time, that doesn't help them. It doesn't go in their file. It doesn't carry with them in the glow of recognition to their boss. No one know they were helpful except for you...and them. And that's not enough.

It's nice to slip them a $20, but you're not doing them any favors. If you're so savvy on this forum, then you have retail background - either in management or as an employee - and you should be able to provide better advice on this topic.
You are so right about the complaints vs compliments from customers. I, personally, get a lot of compliments from my customers but it doesn't go any further than me. Once in a while a customer will speak to one of my supervisors but I don't know where, or if, it goes any further. But lord help me if someone doesn't like something I did. Everybody and God will hear about it.

Taking a $20 'tip' could get an employee fired too. If anyone happened to see and report it. I know it would where I work.
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Old 02-02-2015, 03:24 PM
 
13,058 posts, read 7,929,748 times
Reputation: 24973
Quote:
Originally Posted by AZDesertBrat View Post
Taking a $20 'tip' could get an employee fired too. If anyone happened to see and report it. I know it would where I work.
Yeah, when I worked retail I would have never accepted a $20 tip. Might have payed for 2-3 lunches, but not worth getting fired over.
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