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Old 05-31-2010, 06:47 PM
 
Location: Wisconsin
677 posts, read 1,455,674 times
Reputation: 631

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Wow, I'm shocked that self checkouts are express lanes only and that the cashiers/baggers are so rude! Guess you'll have to be more demanding about bagging your own groceries, like you said. If they don't listen, yell or something. I honestly cannot believe that people would just ignore you like that. Ugh, how frustrating. Good luck
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Old 05-31-2010, 07:21 PM
 
2,065 posts, read 4,239,059 times
Reputation: 2385
Organize your groceries while in the cart. Put them on the belt in the order you want them bagged. Wait for the most delicate items to be way ahead before you put the heavier items, or vice-versa.

State clearly you would like to pack your own bags as soon as the employee starts assisting you, and, if ignored, ask again. You are the customer, and as long as you are asking politely, you have to be heard.
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Old 05-31-2010, 07:44 PM
 
4,557 posts, read 9,853,289 times
Reputation: 3892
Wow. Guess we are lucky here and our baggers are well trained. The only gripe I sometimes have is that they don't always use the insulated bag for frozen things.

They always ask if I want my meat put in a plastic bag first, they always separate out the breads, chips, eggs, etc. And they always ask me how heavy I want them to make the bags.

I would speak to a manager because yours issues are clearly issues regarding poor training.
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Old 06-01-2010, 06:53 AM
 
Location: North Texas
24,326 posts, read 33,572,976 times
Reputation: 27887
Quote:
Originally Posted by Miaiam View Post
Organize your groceries while in the cart. Put them on the belt in the order you want them bagged. Wait for the most delicate items to be way ahead before you put the heavier items, or vice-versa.

State clearly you would like to pack your own bags as soon as the employee starts assisting you, and, if ignored, ask again. You are the customer, and as long as you are asking politely, you have to be heard.
Good suggestions but I already do those things and they don't work.

Quote:
Originally Posted by jkcoop View Post
Wow. Guess we are lucky here and our baggers are well trained. The only gripe I sometimes have is that they don't always use the insulated bag for frozen things.

They always ask if I want my meat put in a plastic bag first, they always separate out the breads, chips, eggs, etc. And they always ask me how heavy I want them to make the bags.

I would speak to a manager because yours issues are clearly issues regarding poor training.
I sent an e-mail to Kroger corporate but I doubt anyone will listen. Next time I'm in there I will definitely speak to the manager. This has got to stop.
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Old 06-01-2010, 07:59 AM
 
9,807 posts, read 13,682,398 times
Reputation: 8170
I am plesed to say I never experienced any of those problems at the Walmart Supercenter where I frequently buy groceries.

Thank you, Walmart.
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Old 06-01-2010, 08:03 AM
 
Location: Texas
43,991 posts, read 53,828,965 times
Reputation: 72190
And why doesn't someone teach them not to put raw meats in the same bag with food that's going to be eaten uncooked?

Overall, though, I haven't had any problems with bagging, and I just tell 'em to put the raw meats in their own plastic bag.
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Old 06-01-2010, 09:24 AM
 
Location: Orlando, Florida
43,858 posts, read 45,052,970 times
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Many baggers are young kids who really don't know what the big deal is about bagging correctly. If they get it wrong, I rearrange my stuff once I get the bags in the trunk.
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Old 06-01-2010, 10:08 AM
 
4,557 posts, read 9,853,289 times
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Quote:
Originally Posted by GloryB View Post
Many baggers are young kids who really don't know what the big deal is about bagging correctly. If they get it wrong, I rearrange my stuff once I get the bags in the trunk.
But that shouldn't matter if they are trained properly.
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Old 06-01-2010, 10:10 AM
 
4,557 posts, read 9,853,289 times
Reputation: 3892
Quote:
Originally Posted by BigDGeek View Post
I sent an e-mail to Kroger corporate but I doubt anyone will listen. Next time I'm in there I will definitely speak to the manager. This has got to stop.
Yes, it's something that you really should speak to the store manager about because that seems to be where the training problem is. The good experience I spoke of earlier here - it's at King Soopers (aka, Kroger).
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Old 06-06-2010, 03:08 PM
 
Location: South Carolina
14,140 posts, read 19,297,535 times
Reputation: 25173
I think you should politely suggest to the manager that he or she needs to retrain their baggers .
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