U.S. CitiesCity-Data Forum Index
Go Back   City-Data Forum > General Forums > Science and Technology > Tablets
 [Register]
Please register to participate in our discussions with 1.5 million other members - it's free and quick! Some forums can only be seen by registered members. After you create your account, you'll be able to customize options and access all our 15,000 new posts/day with fewer ads.
Jump to a detailed profile or search
site with Google Custom Search

Search Forums  (Advanced)
Business Search - 14 Million verified businesses
Search for:  near: 
Reply Start New Thread
 
Old 03-27-2012, 11:06 AM
 
11,727 posts, read 24,462,369 times
Reputation: 7124

Advertisements

Quote:
Originally Posted by TurcoLoco View Post
This is how "geniuses" at the Apple store typically "repair" faulty products according to my co-worker, by simply replacing it regardless of what is wrong with it. That goes to show you either the engineering of the products is really bad or the products are way too overpriced.
High margins means its doesn't make sense to pay someone $12/hr to try to figure out what's wrong with it. Its cheaper and easier to just give the customer another one since it doesn't cost the company all that much relative to the retail cost. The bad ones probably go back to China for rework.
Reply With Quote Quick reply to this message

 
Old 03-27-2012, 02:47 PM
 
Location: 10110001010110100
5,128 posts, read 6,195,185 times
Reputation: 4119
Quote:
Originally Posted by EscapeCalifornia View Post
High margins means its doesn't make sense to pay someone $12/hr to try to figure out what's wrong with it. Its cheaper and easier to just give the customer another one since it doesn't cost the company all that much relative to the retail cost. The bad ones probably go back to China for rework.
Yeah, probably. Production cost must be a lot less than what people typically assumed. Electronics production should have remained with Japan and they Taiwan plants, never China.
Reply With Quote Quick reply to this message
 
Old 03-27-2012, 03:58 PM
 
20,724 posts, read 16,234,108 times
Reputation: 9625
Quote:
Originally Posted by TurcoLoco View Post
This is how "geniuses" at the Apple store typically "repair" faulty products according to my co-worker, by simply replacing it regardless of what is wrong with it. That goes to show you either the engineering of the products is really bad or the products are way too overpriced.
If you look at Apple's sales... the products certainly aren't overpriced.
Reply With Quote Quick reply to this message
 
Old 03-27-2012, 10:23 PM
 
Location: Not far from Fairbanks, AK
13,002 posts, read 14,343,250 times
Reputation: 8368
Quote:
Originally Posted by TurcoLoco View Post
This is how "geniuses" at the Apple store typically "repair" faulty products according to my co-worker, by simply replacing it regardless of what is wrong with it. That goes to show you either the engineering of the products is really bad or the products are way too overpriced.
Thats exactly what any successful company would do (replace it with another). This way, within a few minutes there is a happy customer, and the defective unit is refurbished by Apple to later be sold at perhaps $50.00 discount, and with a full warranty.

By the way, you can do the same at any of the stores in town, not just Apple. All you have to do is to exchange whatever product you buy with another of the same kind, just because you don't like the way it works. If you don't want to exchange it, then you can ask for a full refund.
Reply With Quote Quick reply to this message
 
Old 03-31-2012, 08:00 AM
 
Location: London, U.K.
2,696 posts, read 1,878,167 times
Reputation: 1385
Quote:
Originally Posted by TurcoLoco View Post
This is how "geniuses" at the Apple store typically "repair" faulty products according to my co-worker, by simply replacing it regardless of what is wrong with it. That goes to show you either the engineering of the products is really bad or the products are way too overpriced.
Actually they don't, at least not with their macs. They replace parts, but usually not the whole thing.
Reply With Quote Quick reply to this message
 
Old 03-31-2012, 08:11 AM
Bo Bo won $500 in our forum's Most Engaging Poster Contest - Tenth Edition (Apr-May 2014). 

Over $84,000 in prizes has already been given out to active posters on our forum and additional contests are planned
 
Location: San Antonio
14,578 posts, read 21,284,847 times
Reputation: 9757
Quote:
Originally Posted by TurcoLoco View Post
This is how "geniuses" at the Apple store typically "repair" faulty products according to my co-worker, by simply replacing it regardless of what is wrong with it. That goes to show you either the engineering of the products is really bad or the products are way too overpriced.
Or the geniuses aren't capable of making component-level repairs, which should not be surprising. Their role is to triage, rather than repair.
Reply With Quote Quick reply to this message
 
Old 03-31-2012, 04:21 PM
 
Location: Not far from Fairbanks, AK
13,002 posts, read 14,343,250 times
Reputation: 8368
Quote:
Originally Posted by Bo View Post
Or the geniuses aren't capable of making component-level repairs, which should not be surprising. Their role is to triage, rather than repair.
What you have to keep in mind is the following: you have a new buyer that brings in a new iPad because the screen or something is bad. Should the technician just keep the defective iPad for a week or two for the parts to arrive and for him (or her) to repair it? Isn't it a lot more efficient for Apple to just exchange the unit, and have a happy customer?

All depends on the type of repair. If it's a software glitch or something that can be repaired while the customer waits at the store, then I imagine that this would be another way to solve the problem. Regardless, it's up to the customer to decide if he wants to wait or not if the unit is brand new, and that's the time he or she can request a full refund.
Reply With Quote Quick reply to this message
Please register to post and access all features of our very popular forum. It is free and quick. Over $68,000 in prizes has already been given out to active posters on our forum. Additional giveaways are planned.

Detailed information about all U.S. cities, counties, and zip codes on our site: City-data.com.


Reply
Please update this thread with any new information or opinions. This open thread is still read by thousands of people, so we encourage all additional points of view.

Quick Reply
Message:

Over $84,000 in prizes was already given out to active posters on our forum and additional giveaways are planned!

Go Back   City-Data Forum > General Forums > Science and Technology > Tablets

All times are GMT -6.

2005-2014, Advameg, Inc.

City-Data.com - Archive 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25 - Top