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Probably a really stupid question but . . . I'm flying to UK next Friday on British Airways. I have received an email from them saying I have to update my traveller information, namely my passport details. As I have dual citizenship I'm not sure which passport information to enter and whether it will make any difference. Of course I will have my US passport with me, but does anyone know for sure if BA needs to match what I type on their website with what I present at check-in here or in the UK?
I contacted BA and they said I had to call Customer Support who then told me I had to contact my local Consulate ! Completely UNhelpful which sadly doesn't surprise me one bit .
I have dual citizenship as well. Which passport will you be using to leave the country? That's the one I whose information I would enter. I leave/enter with my US, but use my European one throughout Europe, if that helps you at all. I wouldn't be able to re-enter using just my European passport, because I'd need a green card or visa along with it, which I don't have because I'm a US citizen. I know my birth country frowns upon dual citizenship, but as long as I renew my passport, I'm good to go.
I have dual citizenship as well. Which passport will you be using to leave the country? That's the one I whose information I would enter. I leave/enter with my US, but use my European one throughout Europe, if that helps you at all. I wouldn't be able to re-enter using just my European passport, because I'd need a green card or visa along with it, which I don't have because I'm a US citizen. I know my birth country frowns upon dual citizenship, but as long as I renew my passport, I'm good to go.
I was thinking it makes sense to enter the US one because I will present that at Check-in and boarding. If I show the UK one they'll ask for a green card or visa so that would be pointless (altho I assume I can use it in Heathrow at immigration & customs?). I just wanted to make sure after I got the roundaround from BA.
Some places still stamp your passport at customs. The US may wonder why, on your return, the passport is unstamped. I say use the US one to leave here and come back. But if you do any travel around Europe, use your UK one.
I have dual UK/US and also fly BA to the UK fairly often. I always give BA my US passport details and, of course, use my US passport entering and leaving the US. I use my UK passport to enter the UK but quite often use my US passport when traveling within Europe (depends which line is shorter). Never had any problems with BA.
All great suggestions and ones that I figured would make the most sense.
I'm still annoyed with Customer Support at BA! What a bunch of useless bozos. If they require that information to be entered on their website before you travel they should be prepared for these kinds of questions and they should know the answer. You all seem to know and they are an international, billion-dollar airline.
I have dual UK/US and also fly BA to the UK fairly often. I always give BA my US passport details and, of course, use my US passport entering and leaving the US. I use my UK passport to enter the UK but quite often use my US passport when traveling within Europe (depends which line is shorter). Never had any problems with BA.
I do the same as we are supposed to - US passport in US, UK in UK. I'm the other way round though - home is UK. I use my UK passport when travelling anywhere that does not include the US. However, I refuse to fly BA ever again! I can't trust them.
I do the same as we are supposed to - US passport in US, UK in UK. I'm the other way round though - home is UK. I use my UK passport when travelling anywhere that does not include the US. However, I refuse to fly BA ever again! I can't trust them.
Thankfully this should be my last time. I only booked with them this year because a) they had the cheapest direct flight and b) I wanted to see Terminal 5. Next time I go I'll be quite happy to fly into Terminal 3 or 4. Or maybe even Gatwick
I had to call BA in the US last week and they told me that it wasn't possible to check baggage all the way through from Charlotte to Newcastle via Boston and Heathrow.
First leg was US , next two BA but all on one ticket.
When we got to Charlotte the US airways guys said it was rubbish.
I had to call BA in the US last week and they told me that it wasn't possible to check baggage all the way through from Charlotte to Newcastle via Boston and Heathrow.
First leg was US , next two BA but all on one ticket.
When we got to Charlotte the US airways guys said it was rubbish.
Total rubbish. I have often checked baggage with BA through Heathrow to Glasgow.
And, as an added bonus, while waiting for them to arrive, you get a little frisson of anticipation wondering if they made it.
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! Completely UNhelpful which sadly doesn't surprise me one bit 
.
