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Old 08-01-2010, 10:40 AM
 
Location: Tennessee/Michigan
28,235 posts, read 47,687,941 times
Reputation: 19747

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When Linda Foy checks in for her flight, she's told she has no airline tickets. But wait! Didn't her online travel agent, Expedia, just confirm her flights? And will Expedia now refund the new tickets she must buy?

Sorry, you don't have an airline ticket - CNN.com (http://www.cnn.com/2010/TRAVEL/07/30/no.airline.ticket/index.html?hpt=Sbin - broken link)
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Old 08-01-2010, 04:44 PM
 
1,492 posts, read 6,969,643 times
Reputation: 1427
When you pay someone else to do something for you- YOU are responsible. And thus YOU should always verify that 'they' did their job.

Linda paid a third party to get tickets. Linda should have checked that they did what she paid them to do- as the article even stated.

But it's a good post as everyone using third parties for buying tickets instead of the airline/hotel directly should confirm their purchase with the airline/hotel instead of just taking someone else's word for it.
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Old 08-01-2010, 06:49 PM
 
Location: Heading to the NW, 4 sure.
4,470 posts, read 6,854,088 times
Reputation: 8683
It's like banking, make sure your deposits are in the bank.
HW..the bank put them in another account...stupid..
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Old 08-03-2010, 12:34 PM
 
Location: Savannah GA/Lk Hopatcong NJ
13,108 posts, read 24,936,352 times
Reputation: 11146
Why bother with a 3rd party such as Expedia if you have to double check everything they claim they will do?? Might as well book directly and trust me I've done a lot of comparison shopping for vacations..these sites Expedia, Orbitz etc are NOT giving you any great earth shattering deals...
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Old 08-03-2010, 04:05 PM
 
Location: Olympus Mons, Mars
5,727 posts, read 8,634,028 times
Reputation: 5832
I always double check my reservation code on the airline's website, just go to the airline's website and pretend to check-in, it will find your reservation and tell you that check-in is not yet available..but the fact that the airline found it means you're in the system I also call all hotels and double check my reservation directly with them...takes all but a few minutes
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Old 08-03-2010, 05:02 PM
 
9,034 posts, read 16,464,495 times
Reputation: 6827
I love NatGeo Traveler and this is always one of my favorite sections

I think his response was pretty fair ... you can do more to protect yourself and keep yourself out of a jam.... some just don't have that much fight in them - they absolutely should of had expedia book the new flight for them at their charge immediately, i'm not loaning you the difference because of your error on the hopes you will pay me back

however, expedia is 100% at fault here .... they provide a professional service for a fee .... they are beholden to complete that service to the terms agreed upon .... failure to do so is their error .... any harm that it causes the person paying the fee is on them as well

if H&R block messes up your taxes and you get a penalty from their error you can have recourse with H&R block

if a doctor messes up their treatment of you and causes harm, you have recourse against the doctor

if a travel agent screws up your plans and causes harm you have recourse against them
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Old 08-03-2010, 05:14 PM
 
4,919 posts, read 19,905,096 times
Reputation: 6217
all expedia is liable for is returning the money for the trave not available and amount of service fees you paid them or $100 dollars whichever is greater. They owe the person nothing more, that is their written terms and conditions you agree to when you book with them. A regular travel agent is stuck with the difference in cost to complete the trip and probably other compensation, but not those 3rd party travel web sites.
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Old 08-03-2010, 08:13 PM
 
Location: The Chatterdome in La La Land, CaliFUNia
38,901 posts, read 20,205,911 times
Reputation: 35922
When I began traveling, I used Expedia and never had any issues with them and always confirmed my purchases with the carriers in question. I found out on one trip the advantages of booking directly with the airline itself. When I did a Seattle/Victoria combo trip, I had found a lower rate on Alaskan Airlines website and promptly booked it. The next day, I found that I needed to change my departing flight to an earlier time and contacted the airline to find out the best method for dealing with this. Turns out that since it was less than 24 hours after booking, they were able to change my flight for free and I only had to pay the difference in the flight price ($35 dollars). Had I booked through Expedia or another third party site, I would have been screwed big time!
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Old 08-03-2010, 10:29 PM
 
Location: Olympus Mons, Mars
5,727 posts, read 8,634,028 times
Reputation: 5832
unfortunately this traveler is just very inexperienced. You NEED to get a airline confirmation code not the expedia ticket#. The airline code is just a bunch of letters and numbers like IA5UXP or something like that. That is the key piece that tells you that the ticket has been issued by the airline. Then you use that code to do a mock check-in as I said earlier.
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Old 08-04-2010, 09:58 AM
 
9,034 posts, read 16,464,495 times
Reputation: 6827
Quote:
Originally Posted by PacificFlights View Post
all expedia is liable for is returning the money for the trave not available and amount of service fees you paid them or $100 dollars whichever is greater. They owe the person nothing more, that is their written terms and conditions you agree to when you book with them. A regular travel agent is stuck with the difference in cost to complete the trip and probably other compensation, but not those 3rd party travel web sites.
absolutely not true ... they can write all they want in their terms and conditions but you cannot limit your absolute liability

your errors and omissions create your obligation to make people whole

no chance in the world that would stand up in court - it's a great deterent to keep people from pressing it though
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