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Old 11-05-2011, 01:05 PM
 
Location: Seattle, Washington
878 posts, read 1,370,972 times
Reputation: 692

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Before I spend hours on hold with Continental I figure I would ask here.

I booked a flight in September for a Thanksgiving trip from Seattle to Philadelphia. I chose my seats when I booked.

Last night I decided to look at my reservation, and on my return PHL-SF flight, my seat assignment has vanished. It says the seats are all full and I don't have one assigned.

I'm slightly concerned being I have to be to work the next day and it makes me wonder if I could possibly not be on this flight?!?! I hear about airlines overbooking but this has never happened before.

If anyone can shed some light on what's going on I'd appreciate it.
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Old 11-05-2011, 01:49 PM
Status: "0-0-2 start!" (set 15 days ago)
 
Location: The beautiful Rogue Valley, Oregon
7,290 posts, read 15,342,559 times
Reputation: 9468
Because of the merger with United, there have been some plane changes. It may be that the flight is now on a different aircraft and the assignments are up in the air. Your best bet is: call the airline and ask. You may end up having to just get to the airport early enough to get the GA to assign you a seat.
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Old 11-05-2011, 02:04 PM
 
Location: Kūkiʻo, HI & Manhattan Beach, CA
2,627 posts, read 6,219,656 times
Reputation: 2385
Quote:
Originally Posted by TRC2k11 View Post
Before I spend hours on hold with Continental I figure I would ask here.

I booked a flight in September for a Thanksgiving trip from Seattle to Philadelphia. I chose my seats when I booked.

Last night I decided to look at my reservation, and on my return PHL-SF flight, my seat assignment has vanished. It says the seats are all full and I don't have one assigned.

I'm slightly concerned being I have to be to work the next day and it makes me wonder if I could possibly not be on this flight?!?! I hear about airlines overbooking but this has never happened before.

If anyone can shed some light on what's going on I'd appreciate it.
Most likely, they switched the flight to a smaller aircraft. When you check in online 24 hours before departure, you should be able to get a seat assignment. If you haven't signed for Continental's "frequent flyer" program, do so, and have your "frequent flyer number" added to your reservation -- "frequent flyer" program members are less likely to get "bumped."
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Old 11-05-2011, 05:38 PM
 
Location: Seattle, Washington
878 posts, read 1,370,972 times
Reputation: 692
Thanks for the replies.

I booked the trip at Continental's website but all the flights are indeed United. It says Airbus 319 and I'm not sure how much smaller they'd go on a PHL/SF flight but upon calling them their automated CS rep told me to rest assured that I had a confirmed reservation and I would be assigned a seat upon check in.

Never had this happen before but I've never flown anyone else but Delta until now. I guess Continental/United do things differently...

I did sign up for the frequent flyer program already. I guess we'll see. If I get bumped off the flight when I bought it 2 months in advance due to overbooking I am not going to have kind things to say at the ticket counter...

:-)
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Old 11-05-2011, 06:37 PM
 
Location: Bergen County, NJ
1,603 posts, read 3,643,011 times
Reputation: 1838
Call. They'll help you out.
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Old 11-06-2011, 03:54 AM
 
Location: Traverse City, MI
167 posts, read 419,270 times
Reputation: 172
In your situation I would get to the airport about 3 hours early and check in.
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Old 11-06-2011, 08:07 AM
 
Location: Airports all over the world
6,153 posts, read 6,321,355 times
Reputation: 100630
I would call the resevations number and speak to a live agent and see if you can get them to assign you a seat. Tell them You booked your flight far in advance in order to get the seat you wanted. If that does not work, then check the web site from time to time to see if they have opened up the seating. If all else fails check in on line right at 24 hours before departure time.
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Old 11-06-2011, 01:13 PM
 
Location: Kūkiʻo, HI & Manhattan Beach, CA
2,627 posts, read 6,219,656 times
Reputation: 2385
Quote:
Originally Posted by TRC2k11 View Post
Thanks for the replies.

I booked the trip at Continental's website but all the flights are indeed United. It says Airbus 319 and I'm not sure how much smaller they'd go on a PHL/SF flight but upon calling them their automated CS rep told me to rest assured that I had a confirmed reservation and I would be assigned a seat upon check in.

Never had this happen before but I've never flown anyone else but Delta until now. I guess Continental/United do things differently...

I did sign up for the frequent flyer program already. I guess we'll see. If I get bumped off the flight when I bought it 2 months in advance due to overbooking I am not going to have kind things to say at the ticket counter...

:-)
All Airbus A319, aren't the same -- some have more seats than others. For instance, if your PHL-SFO "Continental" flight was originally a "codeshare" with USAir, the USAir A319 has a total of 124 seats (12 first class, 112 "coach). If they switched the aircraft to a United A319, it has a total of 120 seats (8 first class, 40 "economy plus", and 72 "economy"). Thus, 4 passengers would lose their seat assignments when the flight is switched to the A319 that has fewer seats if the original flight was "fully booked." Normally, United/Continental sets aside a certain number of coach seats for its elite "frequent flyer" program members that are not released until 24 hours before departure. In addition, any unsold "first class" seats are also made available for upgrades 24 hours before departure. If you're unable to get a seat assignment when checking in online 24 hours before departure, then consider yourself "lucky" because you're probably going to end up with a free flight (or at least a free upgrade to first class)...
Aviation Consumer Protection Division
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Old 11-07-2011, 02:06 PM
 
Location: Bend Or.
1,126 posts, read 2,457,541 times
Reputation: 948
This has happened to me many times. Due to overbooking or Equipment change you do not have an assigned seat, even though you are confirmed. GET THERE EARLY! There are a number of people on the same list and they will be put on the list in the order that they check in. Then if they are oversold, they will ask for volunteers. They will pay a volunteer to give up a seat for you. If no One does, you could get Bumped, but this is rare. The good news is due to new regulations, if you do happen to get bumped, they have to pony up big time, usually twice what the volunteer payment is, and sometimes several times your ticket price. So they do what they can to not Bump you.
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Old 11-08-2011, 11:20 AM
 
Location: Miami/ Washington DC
4,836 posts, read 10,184,676 times
Reputation: 2512
Just checkin online 24 hours before your flight. So you have the best choice of seats.
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