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Old 08-23-2014, 04:14 PM
 
15,065 posts, read 19,698,609 times
Reputation: 12234

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I just went to Venezuela via Aruba
I used US Airways from the US to Aruba and from Aruba to Venezuela an Aruban airline called "Insel Air"
I did the same thing on the way back
I was supposed to have a 5 hour layover before getting on my US Airways flight.
"Insel Air" said they had mechanical problem and had to wait for a plane to arrive from Jamaica... that took 5 HOURS.
When I finally got to Aruba, my US Airways flight had left.

I was stuck in Aruba with my two little kids for 3 days because of this and had to spend $1200 for US Airways to change my flight to a different day (If I had bought new tickets, it would have been $3200)
When I talked to Insel Air they said that they did their job and everything after is not their responsibility.

Is there anything I can do to make Insel Air pay for my expenses?
Thanks
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Old 08-23-2014, 06:11 PM
 
Location: Niceville, FL
7,681 posts, read 16,101,231 times
Reputation: 7700
Insel Air's contract of carriage:

InselAir's General Terms and Conditions - Fly-InselAir.com

Quote:
Schedules are subject to change without notice. Insel Air is not responsible for or liable for failure to make connections or to operate any flight according to schedule or for a change to the schedule of any flight. Under no circumstances shall Insel Air be liable for any special, incidental or consequential damages arising from the foregoing.
When you book a route using multiple tickets instead of a single ticket, it's just the risk you take. Under normal circumstances, five hours should be enough of a buffer in a multiple ticket situation, but you were just really unlucky here and unless Insel feels generous, you're stuck eating those additional costs.
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Old 08-23-2014, 09:44 PM
 
Location: Eretz Yisrael
21,364 posts, read 24,099,835 times
Reputation: 8869
No flight insurance?

This is what happens when you don't set up all flights through the same company. If you had, they would have covered the hotel stay until the next available flight (even with a different airline as they have a code to do so or through codeshare). At this point all they will give you is a voucher towards a future flight.
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Old 08-23-2014, 10:27 PM
 
Location: Gatineau, QC, Canada
3,402 posts, read 4,446,132 times
Reputation: 4409
Yeah, I'm pretty sure neither of these airlines are going to throw you a bone. They're not technically responsible if they are not working in code share, and you booked them together under one set. I'm not even sure if you'll get that voucher, to be honest.

Try contacting them anyways, sometimes you can get a break in these situations. Good luck!
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Old 08-24-2014, 01:52 PM
 
15,065 posts, read 19,698,609 times
Reputation: 12234
Thank you guys
From now on I'm gonna get traveller's insurance if I have to do it again.
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Old 08-25-2014, 05:14 PM
 
Location: Connecticut
1,254 posts, read 1,306,470 times
Reputation: 1447
Wait......$1200 to change a flight? I thought it usually costs around $150 to do this with most carriers?

How in the world too did you have to wait 3 days? That makes no sense? Barring a blizzard dumping 2 feet of snow or a full blown hurricane, ive never heard of anyone being delayed 3 days when flying.

You should absolutely get on the phone with Insel Air. Since this is NOT a weather related delay, they should be obligated to reimburse you for all expenses at the very least.

Right?

This is a perfect example of why I bend over backwards to NOT fly the airlines and will fly myself or drive when I go on vacation. Luckily all the places I'm interested in visiting are within 1500 miles of my front door so am able to get there under my own power.

Last edited by papafox; 08-25-2014 at 05:23 PM..
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Old 08-25-2014, 11:34 PM
 
Location: Phoenix
1,021 posts, read 896,670 times
Reputation: 736
Happened to me when I travelled from St. Petersburg-Moscow-Singapore. Took Siberian Air from SPb to Moscow and Singapore Airlines from Moscow to Singapore.

We had a delayed flight from SPb to Moscow resulting to a missed flight to Singapore. It was the fault of Siberian Air so they were the first one I apporached. All they provided was a letter stating the cause of delay of their flight. I immediately called the SQ (Singapore Air) customer service in Moscow and they are helpful enough to accomodate me in the next available flight which is the next day already. Approached again the Siberian Air taking my chance if they can provide me a 1 night hotel accomodation for free which they refused Well, since it was a business trip, that 1 night hotel accomodation wasn't really my concern. Otherwise, I would probably insist for a free hotel accomodation!
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Old 08-26-2014, 06:09 AM
 
32,073 posts, read 32,974,848 times
Reputation: 14950
As already said if your flights are booked separatedly and not on code-sharing airlines and then the first airline has not responsibility for your missing your second flight.
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Old 08-26-2014, 06:25 AM
 
26,590 posts, read 54,590,084 times
Reputation: 13019
Quote:
Originally Posted by Chava61 View Post
As already said if your flights are booked separatedly and not on code-sharing airlines and then the first airline has not responsibility for your missing your second flight.
This.
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Old 08-27-2014, 04:01 AM
 
1 posts, read 968 times
Reputation: 10
I think that one of the best options is to claim with some claim firm. I know this from my own previous experience and I didn't regret it. Here's a link from refund.me [url]http://www.refund.me/en/[/url]
Hope it could help! Good luck!
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