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View Poll Results: Which of the following would lead you to complain to the desk manager?
A lack of bathroom supplies (shampoo, body wash, etc.) 16 22.86%
Small but noticeable pungent food stains on bed 57 81.43%
Lack of adequate air conditioning 52 74.29%
Only CH UP button works on TV remote 18 25.71%
Weak Wi-Fi signal 19 27.14%
Valet driver noticeably stoned 35 50.00%
Bell hop noticeably drunk 33 47.14%
Housekeeping maid noticeably high on methamphetamines 34 48.57%
Baby up at 3 am crying in next room 18 25.71%
Bedsheets on one bed not changed 52 74.29%
Room not dusted 33 47.14%
Limited TV channel selection 2 2.86%
Faint smell of smoke in smoke-free building 27 38.57%
Attendant forgot to give your room a wake-up call 35 50.00%
Loud people returning from hotel bar at final close 13 18.57%
Lack of a daily newspaper when promised 13 18.57%
Disgusting smell in hotel's public toilets 35 50.00%
Old man in G-string in hot tub 10 14.29%
Misplaced wake-up call at 5 a.m. 27 38.57%
Nothing would bother me enough to complain. 0 0%
Multiple Choice Poll. Voters: 70. You may not vote on this poll

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Old 10-07-2014, 09:08 PM
12,579 posts, read 7,520,870 times
Reputation: 23628


Originally Posted by Davy-040 View Post
OP is the hot tub in our room or not?
Since the complaint seemed to be about what the guy was wearing, I would think it was a common area. Otherwise wouldn't you complain no matter what a strange man in your room was wearing? I wouldn't care if he was wearing a g-string or a tuxedo, I'd be calling the cops.
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Old 10-07-2014, 09:43 PM
2,191 posts, read 3,050,981 times
Reputation: 2052
The OP left out the thing I worry about most.


Taking them home would be the ultimate disaster.
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Old 10-07-2014, 10:39 PM
Location: Raleigh
1,206 posts, read 1,197,382 times
Reputation: 1377
"Bedbugs" - That's the first thing I check for when I find my room - they're infesting a lot of hotels and motels nowadays - you sure don't want to take any home with you!
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Old 10-10-2014, 09:58 PM
14,257 posts, read 23,974,521 times
Reputation: 20048
Originally Posted by jlawrence01 View Post
I encountered the following this weekend at an extended stay property in Oak Brook, IL:

1) Full sized refrigerator stopped working spoiling food.
2) Microwave "arked" when heating water - a huge bubble formed.
3) Cigarette smoke billowed in from vent in "non smoking" floor.
4) Seat back of desk chair bent back 90 degrees.
5) Three of the electrical outlets did not work.
6) Bathroom sink does not drain.
7) All the ambiance of a section 8 apartment complex.

Only one more night ...

In all fairness, we received two nights camped, which represented 50% of the charge.
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Old 10-12-2014, 02:11 PM
26,590 posts, read 54,571,346 times
Reputation: 13019
Most of those things I'd just shrug and move on without a complaint if it was a single issue. Face it, sometimes things are beyond anyone's control--the cable/satellite/Internet company signal isn't working through the entire region, there is a disturbance in the street outside the hotel, a baby is crying in the next room, etc.

Dirty room, non-smoking room that had obviously been smoked in, things like that I'll simply tell them the room I was assigned was unacceptable and why, and ask for a new room.

It's when things begin to compound that a complaint is in order. Or bedbugs, that's my #1 issue. Another biggie is non-functioning HVAC, and if they can't get it working, they better plan on finding me an equal or better room, even if it means in a different hotel

I've only a few times had to escalate to a manager, once was bedbugs, once was being assigned a moldy smoking room with two twin beds in an outer building when we had a confirmed booking for a non-smoking king room in the main building, and once was when some kids in the next room were throwing a party that was still running strong at 2:00 am and the security guy had not come up to speak to them despite four calls to the desk.
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