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I got 2 refunds from them so far. I think Airbnb is an excellent company. My second booking is in a London in mid June time frame which is not even on the Airbnb site yet, but my flights were cancelled, I provided them my email from British Airways and sure enough we got email that they are going back to our credit card.
I can't get a refund (yet) for my stay in Paris in May. I won't get documentation if the airline cancels my flight because I already requested a credit (so I cancelled). And my state's stay-at-home order only extends until April 30. My Paris stay is May 11-13. So I have to wait to see if the stay-at-home is extended if I hope to get a refund.
I can't get a refund (yet) for my stay in Paris in May. I won't get documentation if the airline cancels my flight because I already requested a credit (so I cancelled). And my state's stay-at-home order only extends until April 30. My Paris stay is May 11-13. So I have to wait to see if the stay-at-home is extended if I hope to get a refund.
I thought on Airbnb website it says refund for stay up until May 31, the problem for my second booking is it from June 12 to Jun 28, that’s why I had to give proof my flight was cancelled.
I thought on Airbnb website it says refund for stay up until May 31, the problem for my second booking is it from June 12 to Jun 28, that’s why I had to give proof my flight was cancelled.
Under that cancellation policy, even if your stay is before May 31, you still have to have one of the extenuating circumstances and provide supporting documentation. The extenuating circumstances that qualify include:
Government restrictions prohibit me from leaving my location or going to the destination
I’m sick and my healthcare provider has instructed me not to travel
My means of transportation have been cancelled or closed, making it impossible to travel
I am a healthcare professional being required to work and can’t travel
Quote:
Reservations for stays and Airbnb Experiences made on or before March 14, 2020, with a check-in date between March 14, 2020 and May 31, 2020, are covered by the policy and may be canceled before check-in. Guests who cancel will have a variety of cancellation and refund options, and hosts can cancel without charge or impact to their Superhost status. Airbnb will either refund, or issue travel credit that includes, all service fees for covered cancellations. In order to cancel under the policy, you will be required to attest to the facts of and/or provide supporting documentation for your extenuating circumstance.
Location: Was Midvalley Oregon; Now Eastside Seattle area
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DS, Airbnb his whole house for weekends. Has done so for many years. This year he opened his place in February, he had a reservation for Spring Break and then lost that reservation the next day. Then came the lock-down. He's not going to open this year. We weren't going to offer our services this year.
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