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Old 02-05-2017, 12:55 AM
 
Location: Montgomery County, PA
14,667 posts, read 9,724,618 times
Reputation: 12232

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Until last week, I hadn't even heard of Spirit so when it came on top on Expedia I took notice. Flying round trip to LAX from PHL for $489 for two seemed like a bargain until you start paying attention. Checked bags $40 per passenger ($100 if checked at the gate) so we decided to take just one piece. But then you start hitting the weight limit (40lb). That's 15lb per person if you take out the weight of the luggage itself. Then comes the seats. There are no free seats, which makes you wonder what are the tickets for. Cough up $22 a seat. Once you board you realize you are sitting on basically what amounts to jumps seats, non-reclining and impossibly close. Sitting 6 hours in those seats is positively a health hazard. And here is the kicker. On the return flight, we go through Atlanta. You are charged another luggage fee between Atlanta and Philly. To make a long story short, here s the breakdown of flying a "discount" airline.
  1. Original ticket price(2)- $489
  2. Luggage(PHL-LAX)-$40
  3. Seats(PHL-LAX)-$44
  4. Luggage(LAX-ATL-PHL)-$80
  5. Seats(LAX-ATL)-$110
  6. Seats(ATL-PHL)-$70
    Total...............$833

I am not counting the aggravation factor, the horrible web site that crashed multiple times and the nagging feeling of wondering if you are doing things EXACTLy as required. I am sure I could have gotten the same deal with a "real" airline. How they stay in business eludes me.
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Old 02-05-2017, 01:11 AM
 
Location: San Antonio/Houston/Tricity
38,012 posts, read 55,801,278 times
Reputation: 89787
I am pretty sure that everything was explained in a "small print". If something sounds like a bargain, you need to be extra careful and make sure you read everything, and call customer service just to make sure you understood everything.
There are several prices for a fare, and one needs to understand the differences in service.
Yes, super cheap flights usually mean all extras needs to be purchased separately.
The newspapers/web are writing about since 2013
http://www.airfarewatchdog.com/blog/...fee-chart.html
https://www.google.com/amp/s/www.gob...hms-tmobile-us
So it's nothing new...
There are also many websites that list all the "hidden" fees per airline.
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Last edited by elnina; 02-05-2017 at 01:25 AM..
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Old 02-05-2017, 02:03 AM
 
Location: Montgomery County, PA
14,667 posts, read 9,724,618 times
Reputation: 12232
Understood, but never again. Judging by the clientelle boarding the plane, it looked like the 20 something backpacker crowd.
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Old 02-05-2017, 04:34 AM
 
10,847 posts, read 11,268,124 times
Reputation: 7586
You seriously can't complain about luggage cost. To exclude that from the ticket price is a great and fair practice because someone who don't have checked in luggage don't have to pay that cost and end up subsidizing those who check in 2 large suitcases. And your luggage was overweight, and there is nothing to complain about the extra charges either.

No, having a seat doesn't cost $22 extra unless you want specific seats, and it is confirmed on its website

https://customersupport.spirit.com/h...at-assignment-

Don’t care where you sit? Spirit will randomly assign you a seat at check-in for free, but we can't guarantee that you'll get to sit with your friends or family. You can purchase a seat assignment and choose the seat you really want. Seat assignments start at just $5 and vary according to specific routes and location in the aircraft


You paid $44+$110+$70 just for choosing seats. That is your choices, isn't it? The fact is, you didn't have to incur that much money.

How they survive? It is simple. For someone who don't have checkin luggage, don't care where to sit and who don't care about "free drinks", it is still much cheaper than regular airlines. in the case of your trip, I would have paid $244 per person, instead of $416.

Last edited by botticelli; 02-05-2017 at 04:43 AM..
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Old 02-05-2017, 09:56 AM
 
Location: Montgomery County, PA
14,667 posts, read 9,724,618 times
Reputation: 12232
botticelli, you can't know more than I about my own trip. Where did I say my luggage was overweight? I didn't. And since you seem to bend backwards to defend Spirit, how do you justify the same luggage going one way for $40 and coming back for $80? And you are also wrong about free seats. There aren't any. EVERY available seat I could choose had a price tag on it.
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Old 02-05-2017, 10:44 AM
 
3,308 posts, read 2,766,740 times
Reputation: 2888
Thanks for informing us about the airline, it's always good to know about how places operate.
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Old 02-05-2017, 10:53 AM
 
2,279 posts, read 1,563,776 times
Reputation: 2949
I flew Spirit few times. It always been with no checked in luggage. I can survive up to 3 days (maybe 4 days) with backpack only. 90% of time I had no issue but there was once when I did get in trouble. My spirit flight was canceled due to mechanical issue. Spirit doesn't have connection with other airline & they don't have multiple flights to same location in same day like other airline. So they offered to put us on next flight which is the next day or give full refund. I needed to be at my location that day. So i took my refund & booked Delta flight at higher cost. Another passenger was going down to FL for her cruise & should would miss her cruise next day. It was a big mess & she was crying

Due to this experience I never fly spirit for "important" same day event just incase it gets canceled. But if its casual vacation where i can be flexible then I still take Spirit.
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Old 02-05-2017, 10:58 AM
 
Location: Mooresville, NC
2,149 posts, read 2,625,541 times
Reputation: 1670
Quote:
Originally Posted by keraT View Post
I flew Spirit few times. It always been with no checked in luggage. I can survive up to 3 days (maybe 4 days) with backpack only. 90% of time I had no issue but there was once when I did get in trouble. My spirit flight was canceled due to mechanical issue. Spirit doesn't have connection with other airline & they don't have multiple flights to same location in same day like other airline. So they offered to put us on next flight which is the next day or give full refund. I needed to be at my location that day. So i took my refund & booked Delta flight at higher cost. Another passenger was going down to FL for her cruise & should would miss her cruise next day. It was a big mess & she was crying

Due to this experience I never fly spirit for "important" same day event just incase it gets canceled. But if its casual vacation where i can be flexible then I still take Spirit.
I'd lump Frontier and Allegiant into that same bucket about not booking time sensitive destinations with the "no frills" carrier group.
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Old 02-05-2017, 11:44 AM
 
289 posts, read 149,287 times
Reputation: 445
Quote:
Originally Posted by HappyRider View Post
botticelli, you can't know more than I about my own trip. Where did I say my luggage was overweight? I didn't. And since you seem to bend backwards to defend Spirit, how do you justify the same luggage going one way for $40 and coming back for $80? And you are also wrong about free seats. There aren't any. EVERY available seat I could choose had a price tag on it.
You were never required to select a seat. As per the disclaimer already posted in this very thread, you voluntarily chose to select your seat, which costs you. I haven't, and I was charged nothing. Secondly, you stated your luggage was overweight. Spirit allows you a free carry-on bag, the size of a duffle bag. You paid because your bag was overweight, as per your very own post. You, voluntarily, spent over $200 on selecting your seats. Mod cut.

Last edited by PJSaturn; 02-06-2017 at 10:05 AM.. Reason: Name-calling.
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Old 02-05-2017, 11:49 AM
 
10,847 posts, read 11,268,124 times
Reputation: 7586
Quote:
Originally Posted by HappyRider View Post
botticelli, you can't know more than I about my own trip. Where did I say my luggage was overweight? I didn't. And since you seem to bend backwards to defend Spirit, how do you justify the same luggage going one way for $40 and coming back for $80? And you are also wrong about free seats. There aren't any. EVERY available seat I could choose had a price tag on it.
It is not my job to defend Spirit and I never took it either. However, your complaint is a bit out of place because I don't think the company treated you unfairly. You had the bad experience because you didn't know what budget airlines are about.

It is not a secret that budget airlines are cheaper only when you have no check-in luggage because they always charge high price for that. Plus you need to print the boarding pass yourself otherwise there will be a hefty charge at the counter. Etc etc. There are many small mistakes that might potentially cost a lot. You return trip cost $80 because there were two segments, obviously.

Budget airlines are cheap for the reason, and you ask how come they remain profitable, let me tell you bluntly -- customers like you who have check-in bags, pay selected seats etc made them profitable. If everyone only pays the advertised price - many do including myself - they probably would have a hard time staying afloat.

I am not questioning your experience of having no free seats available to you, but since the website clearly says seats are free if randomly assigned, you should ask the airline what happened. If you hadn't mistakenly selected certain seats upon online checking in without knowing it would cost you, then the company would have been wrong to charge you for randomly assigned seats and you should dispute that. However, I really doubt Spirit made such a mistake because they rarely do. It is usually the customer who just assumed selecting a seat is free.
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