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Old 07-31-2017, 02:19 PM
Location: DFW/Texas
766 posts, read 693,905 times
Reputation: 2504


United was never a favorite of mine, as they also lost my luggage several times and I rarely had a barely-pleasant encounter with their customer service personnel. I won't bother with the budget airlines anymore, such as Spirit or Allegiant, as I'm always traveling with my kids and the headaches and complications that those airlines bring just aren't worth the savings.

I almost exclusively fly American these days, as I've found that their pricing is often beating even Southwest! How that's possible when I live in DFW- where Southwest AND American is headquartered- is possible is beyond me. Besides, I like the snacks that I can buy from American, LOL.
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Old 07-31-2017, 02:46 PM
Location: NYntarctica
11,435 posts, read 6,398,275 times
Reputation: 4340
United. While I dont have any horror stories, the services they offer rival those of budget airlines, and overall it's just an annoying airline to fly with
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Old 07-31-2017, 03:08 PM
Location: Reynoldsburg, Ohio
314 posts, read 251,326 times
Reputation: 312
The worst single experience I ever had was on America West.
I was flying from O'Hare back to Columbus in August 2002, and got to O'Hare several hours early because several relatives had earlier flights to Houston. When I checked in, I was asked if I wanted to take an earlier flight to Columbus but I said no because no one would be available to pick me up at the airport until later, plus I figured I would spend the downtime watching that afternoon's Cubs game at the bar near my gate.
Apparently the airline or security or someone did not appreciate my turning down the earlier flight, because when I went to the gate, the airline searched my luggage right there at the gate, then after I repacked everything, told me "That won't fit in our cabin." Nice of them to tell me earlier. Just rude all around, and that extended to the on-board service. I wrote a lengthy letter to America West letting them know how I felt and of course received no reply, voucher, anything.
I understand that was less than a year after 9/11, but their performance was inexcusable IMO.
I was not unhappy to hear they went south not longer after. I discouraged anyone I could from giving them their business.
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Old 07-31-2017, 05:05 PM
903 posts, read 653,517 times
Reputation: 908
Delta - there was a 6 month period, years ago, that my luggage was either delayed or lost 4 times. But for the most part they are all the same. I will say I've enjoyed flying American Airlines the past couple of years. My flights are from gsp to sna
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Old 07-31-2017, 05:08 PM
7,980 posts, read 3,461,269 times
Reputation: 11230
US SCARE. Felt like i was going to crash a few times. Bad service. After their crash in the Everglades I think I that was it for them..
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Old 07-31-2017, 05:10 PM
6,777 posts, read 3,857,072 times
Reputation: 15486
United to Hawaii was the worst as far as comfort and service. Dinky little seats and stale salty crackers instead of nuts. Dirty bathroom.
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Old 07-31-2017, 05:21 PM
Location: Niceville, FL
7,680 posts, read 16,095,286 times
Reputation: 7695
The early 2000s version of Atlantic Southeast Airlines (aka Satan's Commuter Airline as determined by several nationwide customer service polls). Fortunately, after a few bad experiences I figures out how to avoid their Delta Connection flights in favor of mainline Delta or Northwest options.

ASA somewhat lives on as Express Jet, and the United Express flights of theirs I've been on haven't quite been ASA level, but still were not great.
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Old 07-31-2017, 05:50 PM
598 posts, read 289,948 times
Reputation: 361
Originally Posted by Mr.Hospitality View Post
What was your personal experience with United? Sorry to hear about the loss of your pet/animal.
appoligize for the late reply i had internet issues but i had a small cat in the cargo area it was in a cage and it died it was not hot and had plenty of water and food so i boycott United and i have for 5 years and i have no regrets even if my flight is more expensive with other airlines after all the recent news about United i dont think they have learn their lesson
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Old 07-31-2017, 06:01 PM
Location: Niceville, FL
7,680 posts, read 16,095,286 times
Reputation: 7695
I'm sorry about your cat.
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Old 07-31-2017, 06:36 PM
Location: 26°N x 82°W
538 posts, read 284,294 times
Reputation: 898
US Airways, Phoenix to Denver. An obviously drunk female was allowed to board, unfortunately in the window seat next to me. Male traveler in the aisle seat advised the flight attendant of the situation. FA asked the woman if she was okay, had she been drinking? Oh, goodness no, she slurred. The fumes coming from her were overpowering. I asked the FA if there were any open seats could I change, turned out the flight was packed full.

Merely taxiing out, she gripped my forearm which I pulled away from her, exclaiming how afraid she was to fly. Traveler on aisle said to me, oh lucky YOU! My husband was seated directly in front of her, turned around and gave me "the look."

In flight, attendant came down isle, took beverage orders. Woman ordered a double vodka something or another. Man on aisle quietly whispered to the attendant not to give her alcohol, but it was served to her anyway. Less than 30 mins into cruising, the woman turned green, staggered back to the head, falling over people as she went. Came back reeking of vomit and alcohol.

If you've ever come into Denver on an early summer afternoon you know it can get a little bumpy. It went from a little to a lot bumpy and the woman began to lose it. Seatbelt sign on, obviously... she was screaming she "had to get off the plane," undid her belt and began to climb over the seat where my husband was sitting. We were near the back, could see the FA in her jumper she could not help. Faces on everyone around us were looking scared. My spouse pushed her back, I pulled her into her seat and tried to calm her down. It was HORRIBLE. She was convinced we were going to crash. Guy next to me pushed his light for assistance but it was too rough, not safe for the crew to help.

She dug her long fingernails into my right forearm to the point of drawing blood, but she didn't try to get up and luckily she didn't puke again, though the guy on the other side came up with an airsick bag just in case.

When we got to the gate the captain firmly told us to all remain seated. FA in the back came over to check things out, saw my scratched up arm, brought me a towel. We were told to clear our row, someone from the gate came onboard back to our row. The woman was escorted out. I was told she was meeting with the police.

They took statements from a bunch of us. I told them the FA had been warned not to give her drinks. The captain thanked me for handling it (what else could I do?). Some official with the airline offered me a $50 voucher on my next flight. I have not flown with them since. I got myself a tetanus shot the next day.

Frontier (formerly our hometown Denver airline) used to be my hands-down favorite but since the merger. their customer service has really gone south.

Southwest, I like the A B C boarding positions, have never had a problem with it. Qantas is great.
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