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Old 09-04-2017, 11:33 AM
 
Location: Cary, NC
748 posts, read 3,891,366 times
Reputation: 1211

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Quote:
Originally Posted by BOS2IAD View Post
Recently, we stayed in a chain hotel. We checked in and got our key card. When we arrived at our room and opened the door, immediately we saw someone's suitcase plus a hair dryer lying on a table. At that point, we shut the door and went back to the front desk.
Same thing happened to us. Manager was extremely embarrassed, gave us another room, and comped our stay (it was just 1 night). No idea how something like that can happen except for human carelessness.
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Old 09-04-2017, 12:33 PM
 
Location: Fort Lauderdale, Florida
9,256 posts, read 8,334,527 times
Reputation: 20176
Quote:
Originally Posted by BOS2IAD View Post

So...what do you think happened with our most recent experience? A glitch in the computer? Or was an employee, perhaps, sneaking a friend into an empty room?
Hotel employees can't 'sneak' in friends. They can comp rooms or heavily discount them.

They just screwed up your key card when programming it.

No deeper reason.
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Old 09-04-2017, 03:26 PM
 
13,136 posts, read 6,260,085 times
Reputation: 10893
Quote:
Originally Posted by blueherons View Post
Hotel employees can't 'sneak' in friends. They can comp rooms or heavily discount them.

They just screwed up your key card when programming it.

No deeper reason.
How did they screw up our keycard? They gave us a room number, we went to that room, opened the door and saw someone's suitcase and hairdryer. The room number was the correct one. The front desk clerk told us that someone checked out 2 days earlier...
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Old 09-04-2017, 06:57 PM
 
1,528 posts, read 912,064 times
Reputation: 2062
Forget about it. It happened to me twice in my life and I travel a lot. I would imagine that hotels would improve how this works as the stakes can be very high if there is a safety problem. So it's rare and probably getting rarer as technology, training and risk awareness improves.
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Old 09-04-2017, 07:09 PM
 
3,531 posts, read 1,782,718 times
Reputation: 6233
Quote:
Originally Posted by blueherons View Post
Hotel employees can't 'sneak' in friends. They can comp rooms or heavily discount them.

They just screwed up your key card when programming it.

No deeper reason.
Hotels can sneak in friends. A few midnight coworkers did it often. It would only be for sleeping (not parties) and they would have to be out before the 7am clerks come. You dummy records and make it look like you moved a guest and put the room out of order so you can get housekeeping in there.

I don't think that happened to the OP. It was more likely a clerk not properly registering the guest. Sneak ins usually happen late at night.
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Old 09-04-2017, 09:31 PM
 
2,631 posts, read 1,941,718 times
Reputation: 4597
Quote:
Originally Posted by BOS2IAD View Post
Recently, we stayed in a chain hotel. We checked in and got our key card. When we arrived at our room and opened the door, immediately we saw someone's suitcase plus a hair dryer lying on a table. At that point, we shut the door and went back to the front desk.

The front desk clerk was very surprised when we told her what happened. She checked the computer and said that someone checked out of that room 2 days prior. Then she went to talk to someone in housekeeping. After that, she assigned us another room which was fine---no problems there.

In the days before key cards were around, we once got our room key, opened the door and saw someone's suitcase and some clothes draped on the bed. This was the days before things were computerized so, I figure that mistakes like that back then could easily happen.

So...what do you think happened with our most recent experience? A glitch in the computer? Or was an employee, perhaps, sneaking a friend into an empty room?


First off, you're probably paying 30% more these days than you did then. So where is that money going? Probably not to the maids. A large piece going to some people (high paid, btw) to tinker with the computer system that supposedly makes management of that facility easier and more efficient.


What happened to you happens to me a lot these days. Rarely did 30 years ago. Fire those overpaid jerks and go back to a paper and an on foot means of running a hotel. You get $10 an hour + bennies these days minimum - EARN IT!
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Old 09-04-2017, 09:48 PM
 
9,585 posts, read 8,898,326 times
Reputation: 5814
Quote:
Originally Posted by BOS2IAD View Post
Recently, we stayed in a chain hotel. We checked in and got our key card. When we arrived at our room and opened the door, immediately we saw someone's suitcase plus a hair dryer lying on a table. At that point, we shut the door and went back to the front desk.

The front desk clerk was very surprised when we told her what happened. She checked the computer and said that someone checked out of that room 2 days prior. Then she went to talk to someone in housekeeping. After that, she assigned us another room which was fine---no problems there.

In the days before key cards were around, we once got our room key, opened the door and saw someone's suitcase and some clothes draped on the bed. This was the days before things were computerized so, I figure that mistakes like that back then could easily happen.

So...what do you think happened with our most recent experience? A glitch in the computer? Or was an employee, perhaps, sneaking a friend into an empty room?
Reminds me of a story. I had just checked into a room and left the hotel to go get some water to bring back to the room. Upon returning all my stuff was gone. Freaked out i went downstairs and the check in person said she had no idea what had happened but would look into it. After a few minutes , I decided to go back to the room just to check again and all my stuff was there! I called downstairs and they said they had not done anything. It was creepy as hell. The only logical answer i could think of is that somehow i went back to the wrong floor and went into a different room the first time. But how in hell did the key work? Never figure that one out...haunting.
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Old 09-04-2017, 09:51 PM
 
14,267 posts, read 24,025,211 times
Reputation: 20101
Quote:
Originally Posted by BOS2IAD View Post
Recently, we stayed in a chain hotel. We checked in and got our key card. When we arrived at our room and opened the door, immediately we saw someone's suitcase plus a hair dryer lying on a table. At that point, we shut the door and went back to the front desk.

The front desk clerk was very surprised when we told her what happened. She checked the computer and said that someone checked out of that room 2 days prior. Then she went to talk to someone in housekeeping. After that, she assigned us another room which was fine---no problems there.

In the days before key cards were around, we once got our room key, opened the door and saw someone's suitcase and some clothes draped on the bed. This was the days before things were computerized so, I figure that mistakes like that back then could easily happen.

So...what do you think happened with our most recent experience? A glitch in the computer? Or was an employee, perhaps, sneaking a friend into an empty room?


Before the days of computerized reservation systems, checking multiple guests in the same room was far more common.

However, speaking from personal experience, it can still happen even with the computer although it is more difficult. Generally, it happens when the desk clerk fails to complete the transaction that assigns the rooms to guests. That happens occasionally when the computers go down for a few minutes.

I was checked into three different occupied rooms at the Harrah's in Reno five years ago. On the fourth try, I was escorted up by the front desk manager.
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Old 09-04-2017, 10:21 PM
 
6,849 posts, read 3,884,515 times
Reputation: 15631
Probably employee error in room assignment.
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Old 09-04-2017, 10:41 PM
 
Location: USA
1,722 posts, read 606,345 times
Reputation: 3809
Last year I checked into a hotel for 1-wk in the FL panhandle & 10-min after I'd gotten to the room, the front desk staff knocked on the door asking if I were checking out of just checked in. Their computer had gone down & some info on some rooms was missing. I had to show them my receipt to prove I'd paid.

Sadly, that entire wk was plagued by many woes, like being unable to use the w/d's (which you needed pre-paid keycards for & another keycard to enter the laundry room), keycards that didn't always work on outside doors or the doors to the room (so many people were knocking on doors waiting to be let in by strangers), an alarm system that went off on 2 separate days & we had to vacate at midnight for 2-hrs to stand in the parking lot while the Fire Dept fixed it & so much more.

It seems everything electronics related had issues for the entire wk. Perhaps that's what happened to the OP.
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