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Old 10-09-2018, 08:15 AM
 
Location: Phoenix, AZ > Raleigh, NC
15,109 posts, read 19,072,338 times
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https://www.usatoday.com/story/trave...es/1512946002/
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Old 10-09-2018, 08:35 AM
 
9,845 posts, read 5,052,381 times
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I would never expect an airline to rebook me on another airline, so this isn't really much of an issue for me.
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Old 10-09-2018, 08:44 AM
 
Location: On the road
5,991 posts, read 2,914,838 times
Reputation: 11470
If American has the cheapest most direct/convenient flight to my destination, that's who I'm flying.
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Old 10-09-2018, 10:43 AM
 
Location: Miami-Jax
6,321 posts, read 6,992,048 times
Reputation: 3504
According to the article, Southwest and United are already the same (i.e. Southwest doesn't book on other airlines at all and United will only do so in the most extreme cases). They also say that Delta has a similar policy though they do not outline what it is.

I think this is not really enough of a differentiator for me to not fly AA.
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Old 10-09-2018, 11:10 AM
 
2,601 posts, read 5,307,985 times
Reputation: 5206
I am not a frequent traveler, more like a regular one. In several decades I have been delayed many times and never rebooked on a different airline. The frequency of this must be low enough to be essentially irrelevant.
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Old 10-09-2018, 12:24 PM
 
Location: In the land beyond Ohare!
933 posts, read 480,956 times
Reputation: 2049
It's never a issue with me as I'm usually in business, but I know this is all directed to its bottom line. Like most airlines they are trying to squeeze every penny, both visual and things not so obvious, to keep investors happy. Little cuts in perks or service have been seen for some time. Unfortunately it's going to get worse.
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Old 10-09-2018, 12:53 PM
 
Location: Niceville, FL
7,688 posts, read 16,133,353 times
Reputation: 7711
Back in the 90s, I was one of the final passengers of Mark Air the day before that airline folded because my scheduled Northwest flight went mechanical and NWA figured that was the best way to get me back to Detroit.

I also ended up with a few Delta flights rebooked back onto Northwest in the 00s before the merger.

I tend to see this move as another way of turning American into a LCC
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Old 10-09-2018, 12:53 PM
 
Location: Phoenix, AZ > Raleigh, NC
15,109 posts, read 19,072,338 times
Reputation: 24232
Quote:
Originally Posted by projectmaximus View Post
According to the article, Southwest and United are already the same (i.e. Southwest doesn't book on other airlines at all and United will only do so in the most extreme cases). They also say that Delta has a similar policy though they do not outline what it is.

I think this is not really enough of a differentiator for me to not fly AA.

With the exception of SW, I don't think that is what the article says at all:


Quote:
Delta Air Lines has a similar pecking order for re-booking travelers, with agents instructed to look first at other Delta flights, followed by partner airlines and, when necessary, competitors' flights in cases where they have a re-accommodation agreement with another airline."The approach at Delta is pretty simple: Give our people the autonomy to do what’s right for the customer,'' Delta spokesman Morgan Durrant said in an e-mail.

Quote:
United Airlines has a similar re-booking policy, with the first goal to re-book passengers on the next available United or United Express flight, spokeswoman Maddie King said.
If the next United flight isn't until the following day, the airline books passengers on a partner airline.
If that's not an option, and the flight cancellation is the airline's fault, they turn to other airlines to avoid an overnight stay for the passenger, King said.

We're not really a FF, and certainly not any of an Elite status. But we HAVE had this problem and HAVE been booked on another airline. Once, it wasn't even Delta's fault - we missed the flight because of weather - and they booked us on another carrier. The other example was also Delta, but a problem with their aircraft. Ironically, IIRC, we were rebooked onto AA.


I will agree that if the AA flight is significantly cheaper or the schedule much better, I'm booking AA. But given a choice, I don't even want to support this kind of policy. But I'm the sort who regularly 'votes with my dollars' and avoids supporting certain policies with which I disagree.
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Old 10-09-2018, 06:47 PM
 
Location: Saint John, IN
11,043 posts, read 4,011,569 times
Reputation: 13561
UGH, sorry but I try to avoid AA at all costs! The only way I'm flying with them is if I can't find another flight that is going to my destination for a good price and flight times. I just feel that I get better service and prices elsewhere! Plus, my DH travels a lot for work and every time he flies American he's delayed. Literally EVERY TIME!
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Old 10-09-2018, 07:58 PM
 
Location: Arlington, VA and Washington, DC
23,655 posts, read 33,488,749 times
Reputation: 32383
Quote:
Originally Posted by lieqiang View Post
If American has the cheapest most direct/convenient flight to my destination, that's who I'm flying.
Agreed. They are the only airline with direct flights from DCA (super easy to get to from my house) to Louisville (frequent destination since my mom lives there). Also helps they go direct to Jacksonville and Miami as well.
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