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Old 05-08-2009, 12:33 AM
 
Location: NC
137 posts, read 616,626 times
Reputation: 101

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My Samsonite luggage (1 piece) looks like it was ran over with a mac truck, seriously. Everything was packed nice and neat… BUT the straps and lining (or frame) of the luggage is broke. Is this worth contacting Delta? (I doubt they will even care..)
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Old 05-08-2009, 06:53 AM
 
12,299 posts, read 18,421,290 times
Reputation: 19195
Yes probably worth it, if it hasn't been too long since your flight. Take some digital pictures, send it to them. Make sure you contact the correct people. Really you should have identified this at the airport when you picked up your luggage, you would have had no problems then. They would reimburse for obviously damaged luggage.
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Old 05-08-2009, 03:34 PM
 
13,170 posts, read 20,804,608 times
Reputation: 35478
Samsonite luggage has a pretty good warranty. Have you tried contacting the company? It might be less stressful than dealing with the airlines.
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Old 05-11-2009, 06:48 PM
 
Location: NC
137 posts, read 616,626 times
Reputation: 101
The flight was last Wednesday but Delta lost my luggage then returned it on Thursday. The guy who dropped off the bag advised me to file a complaint, but he did not really seem to care at all. Thanks
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Old 05-12-2009, 12:36 PM
 
Location: Seattle
1,743 posts, read 3,201,002 times
Reputation: 4057
Quote:
Originally Posted by strawberry2 View Post
My Samsonite luggage (1 piece) looks like it was ran over with a mac truck, seriously. Everything was packed nice and neat… BUT the straps and lining (or frame) of the luggage is broke. Is this worth contacting Delta? (I doubt they will even care..)
I think that most airlines require that you contact them within 24 hours. If the bag was that damaged the airlines will normally buy you a new piece or reimburse you based on the age of the bag. It's easy for them to buy you a new one as they get very good prices on them because of the volume of business they do.
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Old 05-12-2009, 09:22 PM
 
16,300 posts, read 24,969,718 times
Reputation: 8282
I got new Samsonite suitcase from an airline (don't remember which one) as it looked like they used it as a wheel chock for a 747. I also went to their office at the baggage claim area at O'Hare as soon as I got it off the carousel. The actually had the new suitcase delivered to me while I was still in the Chicago area, which was nice since one latch wouldn't work at all.
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Old 09-27-2009, 10:00 PM
 
1 posts, read 3,743 times
Reputation: 10
filing a complaint is def the way to go, but make sure you do it the right way. file a formal complaint in small claims court. follow the step by step guide at [url=http://www.sue-the-airline.com]Sue the Airline - Got Airline Complaints? More Families Sue Airlines[/url]
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Old 09-27-2009, 10:27 PM
 
48,516 posts, read 83,966,925 times
Reputation: 18050
Quote:
Originally Posted by strawberry2 View Post
The flight was last Wednesday but Delta lost my luggage then returned it on Thursday. The guy who dropped off the bag advised me to file a complaint, but he did not really seem to care at all. Thanks
He is a delivery boy. I would but expect a excuse .
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Old 09-28-2009, 12:08 AM
 
Location: The Raider Nation._ Our band kicks brass
1,854 posts, read 8,745,163 times
Reputation: 2308
Come on people. Read the dates before you drag up these old threads, and then offer your words of wisdom.
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Old 06-14-2012, 05:21 PM
 
2 posts, read 3,162 times
Reputation: 10
From our personal exp with Delta Airlines,
Delta does not make a move to help if there is any wiggle room to not do so luggage wise
they left me many days in the dark about where my baggage actually ended up
(7 flights around the midwest according to all the tags on the handle)
inspite of a firm promise from their own customer direct line we never actually
received the bag until after flying back to seattle
we had flown over to see my mom off before she past, the bag fiasco proved to be ever present during that visit
mostly because Delta would call and promise daily the arrival,only later we would upon not recieving the bag have to wait
on hold for literally hours on end,wht a waste of our time here, poor service, low priority to faithfully serve as these people would almost beggingly suggest they do
as of this date, no settlement, and by this they specifically have avoided any direct responsibility for their actions
lied,later even tried to blame their companion airline for final responsibility until we pointed out the bag flew by itself on their airlines(Delta)to 7 or more cities(can anyone ever believe this really?),and now have cheated us out right by not making this right GD you Delta!!!!!!!!!!!!!!!
This corporation should not be allowed the right to operate in the USA period!
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