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Old 01-04-2010, 08:44 PM
 
4,919 posts, read 19,911,184 times
Reputation: 6217

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But did you book directly with them or through another service? I take it your not a frequent flyer of that airline or fly with them often?

There are two ways to get compensation. Most passenegsr try to get it right on the spot. I like getting it afterwards from their corporate office, usally much nicer compensation. Right now everyone is on their back and they are limited in what they can do. The complainer will get something, but the nice passeneger can have the executives eating out of your hands next month.

Your flight was delayed, not cancelled and you were not bumped so nothing but their contract of carriage applies. If you have time, look up their contract of carriage and see what it said they will do.

if noboidy is getting anything special but a voucher for bread and water, abide your time until you get back and wow them with a well written letter. I'll help you with that.

(NWcountrygirl, you are bucking for a e along to Tahiti aren't you? You have your choice next trip, Guam or Guam. Aloha, see ya back on C-D Hawaii)
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Old 01-05-2010, 11:16 AM
 
Location: Grand Rapids, MI
712 posts, read 1,818,194 times
Reputation: 185
Thanks!
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Old 01-05-2010, 02:38 PM
 
9,830 posts, read 19,614,600 times
Reputation: 7605
5-7 hour delay? Too bad,

I've had much worse.

Best thing to do is just roll with it, it is what it is and there is nothing you can do about it.
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Old 12-24-2012, 05:05 PM
 
1,751 posts, read 2,849,501 times
Reputation: 2068
What did you end up doing?
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Old 12-25-2012, 12:20 PM
 
26,590 posts, read 54,706,123 times
Reputation: 13024
http://www.united.com/web/en-US/cont...f_Carriage.pdf

They have given you a food voucher, that's all you are entitled to. Best bet is to write their corporate office and ask for compensation. Expect it to arrive in the form of a few thousand frequent flyer miles, nothing more.
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Old 12-25-2012, 03:27 PM
 
Location: North Idaho
22,810 posts, read 28,926,951 times
Reputation: 44190
You aren't entitled to any compensation. They might give you something for good customer relations, but they don't have to.

Would you prefer to have them fly you out on a plane with "mechanical difficulties"? Or take the time to either fix the darn thing or take the time to bring in another plane?
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Old 12-28-2012, 12:16 PM
 
Location: Hougary, Texberta
8,607 posts, read 11,122,187 times
Reputation: 10339
I know it's an old topic, but the information is good. As far as food/compensation, if you don't demand a new flight, then you get what they offer, or nothing.

Basically with United their rule 24 applies. The ol' rule 240 doesn't exist, but it's essentially the same.

a) When a Passenger’s ticket is affected because of a Schedule Irregularity caused by UA, UA will take the following measures:
(i) Transport the Passenger on its own flights, subject to availability, to the Destination, next Stopover point, or transfer point shown on its portion of the Ticket, without Stopover in the same class of service, at no additional cost to the Passenger; or
(ii) At the Passenger’s request, provided that the tariff covering the original transportation permits routing via the carrier which will transport the Passenger, UA will re-accommodate the Passenger in the same class of service on the next available flight on another carrier, or combination of carriers, if the length of the delay to the Passenger’s destination exceeds two hours.
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Old 12-28-2012, 12:43 PM
 
122 posts, read 236,229 times
Reputation: 83
this is a old thread from 2010 so not sure if my info is still wanted. but any time you fly and there is a delay you have to send a letter and ask for a refund/credit etc. Moderator cut: see comment

Last edited by BstYet2Be; 12-28-2012 at 07:27 PM.. Reason: Off-Topic - discussion of other members not permitted
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