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Old 02-26-2010, 06:50 PM
 
Location: Tennessee/Michigan
28,220 posts, read 47,641,499 times
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Readers: What's the best tip you've ever given a hotel staffer and why? And did it get you any special recogntion - maybe a free upgrade or free sweets - as a result?

Hotel tipping strategies: Can a Starbucks gift card get you extras? - Hotel Check-in: A road warrior's guide to the lodging landscape - USATODAY.com
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Old 02-27-2010, 04:15 AM
 
Location: Texas
14,078 posts, read 17,676,707 times
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I thought a tip was supposed to be a reward for good service, not a ploy to gain something for yourself.
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Old 02-27-2010, 01:47 PM
 
Location: Kauai, HI
1,041 posts, read 4,037,277 times
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Quote:
Originally Posted by stillkit View Post
I thought a tip was supposed to be a reward for good service, not a ploy to gain something for yourself.

You'd be surprised to see what ppl will do to get what they want. I have been offered a tip as means to get a free upgrade countless times. Each time I say "no, sorry". I have received gift cards as tips in reward for good service, and it is true, I remember them because I usually hold onto gift cards for a while.

For me, the best way to get a free upgrade is to have a good story and really connect with the worker. If I hear someone has just overcome cancer or has saved up their entire life savings for a special trip, I might be compelled to upgrade. If I hear you just got married, I don't really care- everyone just got married! If the person is really, really nice or a repeat visitor that I know, I will offer an upgrade. If the person demands something, I definitely say no. Sometimes if I have a guest who witnesses a rude guest and provides sympathy, I will give an upgrade. But I will never, ever, ever give an upgrade to someone who tries to tip me.
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Old 02-27-2010, 03:38 PM
 
14,266 posts, read 24,013,182 times
Reputation: 20097
Quote:
Originally Posted by stillkit View Post
I thought a tip was supposed to be a reward for good service, not a ploy to gain something for yourself.
Hotel employees can spot a customer who is appreciative of their service versus one who is gaming for a favor. It is usually very obvious.

I used to have a corporate chef stay at the hotel I worked at. He would get in at 2-3 am each morning and have a stack of faxes for me to fax to his home office. At the end of his stay, he handed me a letter. It was a letter for my wife and I to enjoy dinner at the restaurant he was opening. For a starving grad student working three jobs, and his wife two, that was really appreciated.

On the other hand, I had a couple people who were offering me money to give them discounts they were not entitled to and the like. I was NOT going to break the rules and risk the job to save them a couple of bucks.

Even if you slipped me $20, I had no authorization to upgrade you to a suite. The managers actually reviewed the rates that each customer was paying and would question us if someone was somewhere they did not blong at the rate.
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Old 03-03-2010, 01:58 PM
 
26,590 posts, read 54,627,330 times
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The only time I ask for a free upgrade is when my "status" with that chain should have automatically given me one, and it hasn't happened.

I often ask if what a one level up upgrade (from street to courtyard view for example) will cost if I'm at a resort or a chain where I don't have a frequent guest status, and I'd say about half the time I'm rewarded with a free upgrade. If not then sometimes I pay for it and sometimes I don't, it just depends.
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